Set up job alerts
Sectors












Alarm bell
Thanks, you have successfully subscribed to job alerts.

IT Support Apprentice - Poole

Magna Academy
Magna Academy
At a glance
  • £6.40/ Hour
  • 15 months
  • Advanced Level Apprenticeship
  • Monday to Friday between 830 and 5.00
  • 23 Oct 2024
Closing date
  • 15 Oct 2024
Magna Academy
Working across the whole school estate, you will be part of an IT support team responding to IT incidents both remotely and in-person. These incidents are varied and can relate to both software and hardware.

Main duties;

Service Desk and Technical Assistance:

First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue
Use the service desk software to report, log and correspond to requests
Communicate with school-based staff to inform them of action and progress of reported problems
Assist school-based staff and students with technical issues*
Provide high levels of customer service

Hardware/Software Support and Fault Diagnosis:

First line support for workstation and laptop support. Assessment and resolution of hardware/software issues
First line support for printers. Basic assessment and resolution of hardware issues
First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues
First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues
First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues
Complete trouble-shooting tasks on supported infrastructure as directed by the service desk.
Test and change cables as required. (Network, USB, serial, parallel etc)
Change and diagnose hardware equipment as directed by the service desk

Routine Maintenance and Service Tasks:

Complete software installations on workstations and laptops as directed by the service desk
Complete deployment of images to workstation or laptops as directed by the service desk
Change and replace printer consumables, paper as required
Restore workstation/laptop images as directed by the service desk
Complete Active Directory maintenance tasks as directed by the service desk
Complete backup restores as directed by the service desk
Complete routine hardware/software maintenance tasks as directed by the service desk
Report breakages, vandalism or reoccurring problems to the service desk
Maintain school asset record systems
Maintain school stock systems
Complete documentation to standard and at the request of the MST

Additional responsibilities:

To work flexibly - this may on occasions include evenings, open days, parents' evenings and possibly weekends. This may also involve cover across the wider team in times of need.
To participate fully in Staff Appraisal according to the requirements of AMS.
To participate in training and other learning activities and performance development, as required.
To work safely, consider the safety of others and work within the guidelines stated in the Academy Health and Safety Policy.
To comply with all decisions, policies and standing orders of the Academy; comply with statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and the Data Protection Act.
To have a commitment to Child Safeguarding, to promoting the welfare of children and young people in accordance with the Academy's agreed procedures.
To contribute to the overall ethos/work/aims of the Academy and the Trust.
To appreciate and support the role of other professionals.
To recognise own strengths and areas of expertise and use these to advise and support others.
To respond to requests in a timely manner and in line with set deadlines.
To undertake such other duties as may be required from time to time commensurate with the level of the post. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or level of responsibility.

Desired Skills

You should be able to demonstrate an aptitude for IT and give examples of some prior knowledge of fixing IT issues aa an IT hobbyist.

Personal qualities

Team player
Positive attitude
Confident when making/receiving phone calls.

Qualifications required

Grade C/4 or above in Maths and English and a related IT qualification

Future prospects

Possible full-time role at the end of the apprenticeship.

Training to be delivered

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English

The Aspirations Academies Trust, as a sponsor of primary and secondary age academies in England, is committed to raising students’ aspirations so that all young people reach their fullest potential and achieve the success they desire.

Employer

Magna Academy

Visit employer website

Address

Magna Academy

Dorset

Poole

BH17 8RE

The map below displays the employer’s location, please check travel times before applying.