Set up job alerts
Sectors












Alarm bell
Thanks, you have successfully subscribed to job alerts.

IT Support Apprentice - United Kingdom

Genmar
Genmar
At a glance
  • £346/ Week
  • 15 months
  • Advanced Level Apprenticeship
  • Monday to Friday 08:45 - 18:00
  • 29 Oct 2024
Closing date
  • 21 Oct 2024
Genmar
You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system.

As part of our dynamic technical support team, you will collaborate with experienced colleagues to respond to IT incidents reported by customers, ensuring timely and effective solutions to their technical issues. This is a customer-facing role, where you will be at the forefront of maintaining and enhancing customer satisfaction through excellent communication and problem-solving skills. No two days will be the same, as you will encounter a variety of IT challenges, ranging from simple fixes to more complex technical issues.

You will thrive in our fast-paced and busy IT support desk environment, making it an ideal opportunity for individuals eager to begin their careers in IT. You will play a crucial role in diagnosing and resolving incidents related to software, hardware, network infrastructure, and cloud technologies. In addition to troubleshooting, you will be responsible for documenting solutions, escalating issues where necessary, and ensuring a smooth experience for our customers.

Key Responsibilities:

Respond to customer-reported IT incidents via phone, email, or support tickets.
Troubleshoot and resolve issues related to software, hardware, network, and cloud systems.
Work alongside internal teams to escalate and resolve complex issues.
Provide clear, empathetic communication and technical guidance to non-technical customers.
Document technical issues and solutions in a ticketing system.
Continuously improve your technical knowledge and skills through on-the-job learning.
Contribute to the overall improvement of IT support processes and customer service quality.

Desired Skills

• Strong communication skills / Excellent telephone manner • Knowledge of Windows OS and Microsoft Office packages. • Ability to think on your feet and solve any complex issues with empathy.

Personal qualities

Team player
Good time management skills
Ability to prioritise workflow
Keen to learn.
Desire to gain further industry recognised qualifications (With assistance from Genmar)

Qualifications required

Grade C/4 in both English and Maths and a related IT qualification.

Future prospects

Ongoing Training and Development

Training to be delivered

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English

Genmar support businesses in the South East of England since 1996 to simplify, streamline and secure their IT systems. They provide both outsourced IT Support and Managed IT Services. Affectively, they act like an internal IT department for your business. From answering tech support calls to helping to plan your IT strategy and everything in-between.

Employer

Genmar

Visit employer website

Address

Unit 12

United Kingdom

Bishops Stortford

CM23 5NZ

The map below displays the employer’s location, please check travel times before applying.