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Customer Service Practitioner Apprenticeship - Melton Mowbray

(SLM) - Waterfield Leisure Centre
(SLM) - Waterfield Leisure Centre
At a glance
  • £204.80/ Week
  • 15 months
  • Intermediate Level Apprenticeship
  • 32 Hours Per Week - Exact shifts to be confirmed - Including Evenings and Weekends
  • 31 Oct 2024
Closing date
  • 23 Oct 2024
(SLM) - Waterfield Leisure Centre
Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

As part of your apprenticeship, you’ll be embedded into a fully operational reception / sales and administration department where you will work closely with experienced
colleagues to learn and develop the specific customer service standards. You’ll develop an excellent understanding of what great customer service requires and be able to demonstrate these skills against nationally-recognised standards.

At Everyone Active you will work towards your Customer Service Practioner L2 Apprenticeship qualification over the course of 15 months.

The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.

Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognised

Customer Service qualification along with developing customer interaction skills.

We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.

Across the 15-month apprenticeship you will cover:

Understanding our products and services
Working as part of a team
Dealing with customer conflict and Challenge
Influencing skills

We need a receptionist who will…
Be passionate about promoting our products
Be able to work under your own initiative and work as part of a team
Have an enthusiastic can-do attitude and friendly personality
Be confident in using computers
Experienced in customer service, being the first points of contact, its’ key you can provide a professional service to all our customers

You will be required to workdays, evenings, and weekends. Full training will be given on the centre’s systems.

What can we do for you?
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

Desired Skills

Polite and professional communication style.

Personal qualities

Be passionate about promoting our products
Be able to work under your own initiative and work as part of a team
Have an enthusiastic can-do attitude and friendly personality

Qualifications required

No previous qualifications required.

Future prospects

This position will equip the candidate with the skills to complete front of house, admin and sales roles. Opportunities to do other leisure based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.

Training to be delivered

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.

Employer

(SLM) - Waterfield Leisure Centre

Visit employer website

Address

Dalby Rd

Leicestershire

Melton Mowbray

LE13 0BG

The map below displays the employer’s location, please check travel times before applying.