Trainee Technician based on the front line, very much customer facing working on shop floor. Daily tasks can include, but are not limited to;
● Providing technical support to customers in shop mainly face to face.
● Log, analyse and fix support cases, escalate as required
● Provide technical recommendations to customer
● Keep customers updated on case status
● Build PC’s and configure other equipment and software
● Install PC’s and other equipment and software
● Provide user orientation training, Operating systems, office applications, smart phones
● Write and maintain documentation
Desired Skills
The successful applicant should be able to demonstrate a natural interest in IT and technology in general. This could be as an IT hobbyist at home building custom PCs, maintaining a home server and offering IT support to family and friends. You should also have some customer service experience.
Personal qualities
● Excellent spoken and written communication skills
● Ability to multi-task
● Ability to manage workload and prioritise tasks
● Ability to how empathy
Qualifications required
To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Future prospects
The business has hired apprentice graduates in to full-time roles in the past.
Training to be delivered
Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English
Specialising in both the home and small business market, we have performed many network installations of varying complexities. We are able to support, troubleshoot and install a wide variety of hardware and software, including home network cabling.
Employer
Plates PC
Visit employer websiteAddress
St Georges Square
Hampshire
Southampton
SO32 1AF
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