Purpose of Role
Working with the Customer Insights Analyst, your role will contribute to Grosvenor's understanding of its tenants. Helping the business understand: who its customers are, the sentiment of its occupier, and the performance of its tenants. A key part of your role will be improving the accuracy and accessibility of our data by creating and monitoring existing dashboards for internal and external stakeholders. The role will enable you to work with raw data through to insight. Helping you to develop confidence with handling data, building dashboards, writing reports, and presenting.
Key Responsibilities
● To identify data that is incomplete or has been input inaccurately by tenants.
● To create new and enhance existing dashboards to visualise data sets.
● To aid the creation of regular reporting for the London Estate and Operations teams.
● To support the delivery of internal and external insight presentations and ad hoc internal reporting.
● To manage trials of innovative technology that will support business insights.
● To support the implementation and analytics of our customer surveys.
● To help the business deepen its understanding of who the customer is, and how we can improve the tenant experience.
● The post holder will complete the L3 Essential Data Analytics apprentice course which is estimated to be 20% of the role.
● Most learning will be ‘on the job’ through day-to-day responsibilities of the role and the remainder will be through independent learning, coursework and projects led by the apprenticeship training provider.
Desired Skills
• Strong analytical and problem-solving skills. • Proficiency in data analysis tools such as Excel, and visualisation software (e.g., Power BI, Tableau). As well as the Microsoft suite (Word, PowerPoint, Outlook etc.). • Basic understanding of sustainability concepts and energy management. • Excellent communication and teamwork skills. • Eagerness to learn and adapt in a fast-paced environment. • Experience of using PowerBI would be an advantage.
Personal qualities
● Attention to Detail: Ensuring accuracy in data collection and analysis is crucial.
● Curiosity and Proactivity: A natural interest in exploring data, uncovering insights, and taking initiative to identify opportunities for improvement.
● Adaptability: Being open to learning new tools and techniques in a fast-paced environment.
● Team Player: Collaborating effectively with colleagues from various departments.
● Communication Skills: Clearly conveying complex data insights to non-technical stakeholders.
Qualifications required
To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least.
Future prospects
Fixed term contract, following apprenticeship the individual can apply for roles within Grosvenor.
Training to be delivered
Data Technician Apprenticeship L3 including Functional Skills in Maths and English
Employer
Grosvenor
Visit employer websiteAddress
70 Grosvenor Street
Greater London
London
W1K 3JP
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