Roles and responsibilities, but not limited to;
● Live the mission, values and drivers every day.
● Support business services to ensure service targets are being met and all processes are followed.
● Support the business services team to instil processes, quality of service and industry best practices throughout your service area.
● Ensure all requests are logged and managed to completion on the service management tool.
● Follow processes as set out in mapping tool and identify any areas where they can be improved upon.
● Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust.
● Rapid on-site response to incidents that are affecting teaching and learning in the classroom.
● Maintain asset information relating to IT equipment when it is moved/deployed or disposed of across our trust.
● Active involvement in yearly refresh projects for on-site devices and other refresh initiatives.
● Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
● Manage workload and relationships over several academies.
● Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
● Work flexibly across a number of academies as required to enable effective service delivery.
● Committed to complete projects, tasks and off the job training to complete apprenticeship.
● Engage fully in the trusts professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust’s strategic big moves.
● Attend meetings / training and carry out administrative tasks and duties as specified on the trust calendar.
● Consistently implement all trust policies and contribute to decision-making and consultation procedures.
● Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
● Carry out any other reasonable duties as requested by your line manager.
Desired Skills
• Familiarity with computer hardware, software and basic troubleshooting. • You should have clear written and spoken communication skills. • Commitment to safeguarding. • Demonstrate flexibility and teamwork to support overall service delivery.
Personal qualities
● Strong moral purpose and drive for improvement
● Mission-aligned
● Humble and kind
● Motivated, enthusiastic and flexible
● Excellent interpersonal skills
● Good sense of humour
● Desire to develop yourself
● Ability to receive and act on feedback
● Strong attention to detail
● Ability to work under pressure across multiple academies.
● Commitment to the full life of the academy
Qualifications required
To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Future prospects
Potential full-time role upon successful completion of the apprenticeship programme.
Training to be delivered
Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English
Employer
Dixons Academies Trust - City Academy Bradford
Visit employer websiteAddress
Ripley Street
West Yorkshire
Bradford
BD5 7RR
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