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Pret Team Leader Apprentice - London

Pret A Manger Great Peter Street
Pret A Manger Great Peter Street
At a glance
  • £367.85/ Week
  • 18 months
  • Advanced Level Apprenticeship
  • 35 hours per week, shift work including weekends, evenings and early mornings - Exact shifts to be confirmed
  • 19 Jul 2022
Closing date
  • 12 Jul 2022
Pret A Manger Great Peter Street
Grow, Evolve and Excel into management on with the Hospitality Supervisor Apprenticeship at Pret, taking you from Supervisor, to Manager… and beyond!
Your journey with Pret will build your confidence and develop your skills, whilst preparing you as a future manager in Pret.

The Front of House Leader Apprentice runs a Pret shop’s front of house area and leads the Front of House team. They are responsible for creating an efficient, welcoming, safe environment within which our staff can engage and wow our customers. Their performance is measured against the KPIs for their area and shop premiership, the Operating Review (including Health & Safety Audit) and their job description responsibilities.
Key focuses for the role are queue management, till issuing, shop cleanliness and merchandising & display. They motivate and support their team; they take pride in catching people doing things right.

Key responsibilities include but are not limited to:
 To train team members to be polite, smart and attentive of customer needs at all times and go the extra mile.
 To manage the team to achieve consistently good mystery shopper performance.
 To use ‘coffee calling’ down the queue when busy and encourage the shop team to be lively and enthusiastic.
 To always have a designated person on till at low sales periods.
 To follow the ‘six key points of service’ on the shop floor and ensure the whole team is aware of these standards and what they mean.
 To continually strive to reduce the queues and eliminate them wherever possible.
 To manage and have overall responsibility for all cash handling, banking and safe procedures, always following Pret standards.
 To ensure every empty table is beautifully clean and ready for customers.
 To encourage the team to engage with customers wherever they can (offering them a free coffee refill, ask for feedback on their lunch, helping out wherever possible, bringing coffees to the table, helping with pushchairs, carrying trays).
 To maximise sales and customer experience by following the Pret Display Standards for all products, reordering marketing material as and when necessary to ensure immaculate presentation.
 To maintain an immaculately clean and safe shop by following an efficient cleaning rota.
 To manage product quality and product shelf life checks.

At Pret, you will be working towards the Hospitality Supervisor - Enhanced Level 3 Apprenticeship over 18 months.

Here’s some more information about the Apprenticeship and the perks:

Years 1-2
will take on supervisory responsibilities in Pret, growing your leadership skills as well as confidence and knowledge of the business. You will complete a Level 3 Hospitality Supervisor Apprenticeship as well as have access to enhanced learning through Pret’s Training Academy and Experience Days

Years 2-3 onwards
You will have the opportunity to become a Pret Shop Manager, whilst completing a Level 4 Hospitality Manager Apprenticeship Standard. You can then, if motivated and identified as accelerating talent, can complete up to a BA Business Management Undergraduate Degree at a recognised UK University, fully funded by Pret.
You can step on or off the programme annually, upon graduation. This means you can develop your career with Pret at your own pace. If you have the motivation and passion, there is opportunity to develop an excellent career in hospitality and management at Pret.

The Perks
Outstanding training and development (access to Level 2, 3, 4 and Degree level apprenticeship programmes, designed to support your career development from Team Member to Manager of your own Pret shop)
Weekly pay and paid breaks
Free lunch when working (and a 50% discount in Pret shops when you’re not)
Support with travel expenses on public transport (after passing an initial 12 week probation)
28 days holiday a year (including Bank Holidays)
Apprentice Extra card with student discount rates
Recommend a friend scheme
Pret pension scheme
Regular team events and parties
£100 cash rewards for wowing our customers

And most importantly, you’ll be joining the Pret family where we have fun and look after each other, with plenty of ‘Joy of Pret’ social events and activities on offer throughout the year, including Legendary parties!

To find out more about Pret please go to -

Desired Skills

You must have some experience supervising or leading a team in Hospitality. Must be trained as a Barista.

Personal qualities

Clear Talking
Great Execution
Realising Potential
Leading Others
Team Working
Retail Savvy

Qualifications required

At Pret our values are very important and so we recruit on behaviors instead of qualifications. There are no formal entry criteria (GCSEs or equivalent) and you will be supported to gain Functional Skills in English and Maths alongside the apprenticeship, if required.

Future prospects

Ongoing training and development into a management role with Pret!

Training to be delivered

Hospitality Supervisor Level 3
Maths and English Functional Skills

Pret A Manger means ‘Ready to Eat’ in French. Pret works a little like a restaurant, Pret build kitchens in (or very near) every shop. Pret don’t use ‘sell-by’ dates because at the end of every day they offer unsold food to charity rather than keeping it to sell the next day. They love making fresh, delicious food, and our milk and coffee is 100% organic. Today, Pret is a global and growing business of 500 shops, 12,000 employees, with over 100 nationalities. Some of our apprentices have even completed their apprenticeship and moved abroad to set-up a Pret shop in another country!
To find out more about Pret please go to -


Pret A Manger Great Peter Street

Visit employer website


47 Great Peter Street

Greater London



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