As a Membership Advisor Apprentice, you will:
- Conducting guided tours for prospective members, showcasing the club's facilities, equipment, and services while explaining membership options and answering any questions.
- Driving membership sales by engaging with potential members, following up on enquiries and leads, and building positive relationships to support membership growth and retention.
- Providing excellent front-of-house customer service, welcoming members and visitors, handling enquiries both in person and over the phone, and ensuring a friendly, professional first impression at all times.
- Using the Clubwise CRM system to manage customer information, record interactions, process membership enquiries, and maintain accurate member records.
- Supporting the day-to-day operation of the club by assisting with administrative tasks, maintaining a clean and organised reception area, and working collaboratively with the team to ensure the smooth running of the facility.
What your apprenticeship includes:
- You won’t need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
- Obtain Functional Skills in English and Maths (if you don’t already have GCSE or equivalents)
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
At Anytime Fitness you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 months.
Desired Skills
- Product knowledge - Relationship building (to assist in retaining members long-term) - Sales
Future prospects
Full Membership Advisor role.
Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Employer
Anytime Fitness - Paradise Circus
Visit employer websiteAddress
Paradise View, 28 Paradise Street
West Midlands
Birmingham
B12BJ
The map below displays the employer’s location, please check travel times before applying.