As an Apprentice Team Leader with Greene King Pubs, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You’ll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn’t stop with food and drink! From quizzes to music evenings – your creativity and organisational skills can bring communities closer together.
Our pubs are anything you want them to be – the places where friendships are made, where many fall in love, where life is celebrated and where memories of friends and family are shared. Our pubs are high-energy, upbeat and focused on providing quality food, local ales and fine wine. Whether you’re a nearby resident, a city dweller, a tourist or simply on a day out, our pubs are welcome pit stops for anyone who enjoys a refreshing pint of real ale and freshly prepared food in a buzzy, yet warm atmosphere.
As an Apprentice Team Leader you will…
● Provide customers with a heartfelt and memorable experience each and every time they visit.
● Deputise for the management team and resolve any issues that arise in their absence.
● Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
● Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you’ll bring…
● A great eye for detail, making sure every pint is poured to perfection.
● Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
● An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
● A positive can-do attitude and be a real team player.
We’re all about rewarding our team’s hard work, that’s why you will benefit from…
● Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
● Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
● Enhanced, family-friendly maternity and paternity policies
● Menopause Friendly Employer
● Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
● Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
● Wagestream – access your wage before payday for when life happens.
● Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
What your apprenticeship includes:
● You won’t need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
● Obtain Functional Skills in English and Maths, with support tailored to your needs (if you don’t already have GCSE or equivalents)
● Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG
We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.
Desired Skills
• Pride in delivering excellent customer service • Good teamwork ethic • Strong communication skills • The ability to work under pressure in a fast-paced environment • Organised multitasker • Creativity and imagination for food presentation Over and above skills and experience, we value curiosity, adaptability, and a willingness to learn. We welcome applicants with transferable skills and diverse backgrounds.
Personal qualities
● Passionate about developing your skills in the hospitality sector
● A willingness and desire to learn
● A smart and tidy appearance
● Tact and diplomacy for dealing with demanding customers
● High standards of cleanliness and hygiene
● A flexibility to work weekends and evenings
Qualifications required
No previous qualifications required.
Future prospects
With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
Training to be delivered
Hospitality Supervisor Apprenticeship – Food and Beverage L3 including Functional Skills in Maths and English
Employer
Basset Hound (Thingwall)
Visit employer websiteAddress
107 Barnston Road
Merseyside
Wirral
CH61 1AS
The map below displays the employer’s location, please check travel times before applying.