We are looking for a motivated and organised individual to join a busy sales office as a Sales Administrator Apprentice. Working alongside the sales team, you will act as a first point of contact for customers, handling incoming telephone enquiries and providing a professional, friendly and efficient service.
You will play an important role in supporting the day-to-day running of the sales office, ensuring customer orders are processed accurately, queries are resolved promptly and agreed service levels are consistently achieved.
Key Responsibilities:
Processing customer orders accurately and efficiently.
Providing excellent customer service and acting as a first point of contact for customer enquiries.
Resolving customer queries and dealing with any courier or delivery-related issues.
Engaging with customers to maintain positive relationships and ensure a high level of customer satisfaction.
Monitoring and managing OTIF (On Time In Full) performance to ensure delivery expectations are met.
Maintaining organised and accurate filing systems and managing relevant documentation.
Supporting the wider sales team with general administrative duties.
Alongside your role, you will work towards achieving a Level 3 Business Administrator qualification along the course of 15 months.
Desired Skills
iteracy, numeracy & It proficiency Ability to build relationships Confident telephone manner Ability to learn new skills/knpowledge
Personal qualities
Self motivated indivisual
Planning and organising skills
Ability to work alone or in a team
Problem solving skills
Good attention to detail
Qualifications required
English and Maths GCSE
Future prospects
Career pathway would be to promote to sales specialist taking on account managment
Employer
Jointing Tech - Wolseley - Norton Canes
Visit employer websiteAddress
Unit 15-16 Bellsize Close
Staffordshire
Norton Canes
WS11 9TQ
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