Receptionist Apprentice - Royal Tunbridge Wells

We are looking for a motivated and friendly Apprentice Receptionist to join our Practice team. This is an excellent opportunity to gain experience in a healthcare setting while developing valuable administrative and communication skills.

You will be the first point of contact for patients and visitors, providing a welcoming and efficient service both in person, over the phone, and online. Full training will be provided.

Key duties:
Patient Access & Appointments
● Support patients with booking appointments via phone, online systems (Anima), and face-to-face
● Book appointments with GPs, nurses, and other healthcare professionals
● Help manage urgent requests under supervision
● Record home visit requests accurately
Reception & Customer Service
● Provide a friendly and professional front desk service
● Handle general enquiries and direct patients appropriately
● Register new patients and explain Practice procedures
● Answer calls, take messages, and pass on information accurately
● Process payments for private services when required
Administrative Support
● Learn to use Practice systems such as EMIS, Docman, iPlato, and NHS Mail
● Update patient records and complete routine admin tasks
● Prepare clinic lists and documentation
● Support the wider team with day-to-day tasks
General Responsibilities
● Help open or close the Practice when required
● Maintain a clean, safe, and organised reception area
● Work as part of a team and support colleagues when needed
Confidentiality & Professionalism
● Handle patient information sensitively and confidentially
● Follow Practice policies, including safeguarding and data protection
Health, Safety & Equality
● Follow health and safety procedures and infection control guidance
● Treat all patients and colleagues with respect and dignity
● Communicate clearly and effectively with a wide range of people
Training & Development
● Take part in an apprenticeship training programme
● Attend regular reviews and complete coursework
● Develop skills in communication, IT systems, and customer service
Additional Information
This role requires flexibility, a willingness to learn, and good teamwork. Duties may develop as your skills grow. The Practice has a zero-tolerance approach to abuse.
This apprenticeship offers a great opportunity to start a career in healthcare administration while gaining a recognised qualification.

What your apprenticeship includes:
- You won’t need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
- Obtain Functional Skills in English and Maths (if you don’t already have GCSE or equivalents)
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

At Wells Medical Practice, you will be working towards a Customer Service Practitioner Level 2 Qualification over the course of 15 months.

Desired Skills

• Able to format good English both verbally and written • Willing to learn • Basic IT skills

Personal qualities

● Friendly
● Helpful
● Eager to learn
● Reliable
● Attention to detail

Qualifications required

No qualifications needed

Future prospects

Long term position and a possible differ to the clinical side of things or gradually admin responsibility increase (management).

Training to be delivered

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

Employer

The Wells Medical Practice - Tunbridge Wells

Address

Abbey Courts

Kent

Tunbridge Wells

TN4 9TF

The map below displays the employer’s location, please check travel times before applying.