Information Communications Technicians are responsible for providing technical support to internal and external customers and deliver efficient operation and control of IT or Telecommunications infrastructure.
Information Communications Technician level 3 apprenticeship
Designed for IT professionals
The Information Communications Technician level 3 apprenticeship develops the knowledge and skills needed to support users, manage digital systems, and maintain effective IT and communication services in a modern workplace.
Flexible learning model
Delivered through a flexible, blended approach, this apprenticeship combines on-the-job learning with structured support from a dedicated Learning Coach, enabling you to build technical expertise alongside your role.
Duration that works for you
Typically completed over 8 months, including end-point assessment, the programme is designed to fit around your role, with pacing tailored to your experience and development needs.
Assessed in the workplace
Typically completed over 15 months, plus apprenticeship assessment, the programme is designed to fit around your role, with learning tailored to your experience, responsibilities, and development goals.
What you’ll learn
Immersive labs built in
To bring learning to life in a safe virtual environment, you’ll gain
access to our hands-on labs. These labs provide a secure space
to accelerate skill development and apply what you’ve learned,
bridging the gap between theory and practical application.
You’ll be able to practice essential skills such as:
• System management like configuring systems, domain
controllers, and Windows Server
• Cybersecurity by implementing network and data security,
analysing network traffic, and identifying vulnerabilities
• Troubleshooting in Windows and Linux, using PowerShell,
and managing cloud platforms like Azure
This ‘learn by doing’ approach helps you solidify your understanding of complex technical subjects and gain practical experience before applying your new skills in the workplace.
Fundamentals of AI in the workplace built in our apprenticeship
Gain the core skills for leveraging AI today. With learning assets covering an introduction to AI, the latest advances in technology, and practical guidance on the skill of prompting, this bolt-on will immediately help you unlock new realities by understanding core AI concepts and applying them to enhance your daily efficiency and future innovation in your professional setting.
Could this ICT level 3 apprenticeship be for you?
If you meet most of these responsibilities as part of your existing role, or if you could be supported to meet these responsibilities during your apprenticeship, you could be suitable for this programme.
- Provide technical support to customers both internal and external through a range of communication channels
- Required to establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Apply appropriate testing methodologies to hardware, software or cabling assets
- Required to document or escalate ICT tasks as appropriate to ensure a clear audit trial and progression of issues
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
Why learn with Lifetime Training?
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Join 10,000 learners from over 400 companies across the UK in learning with Lifetime
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Online and in-person coaching and training
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Dedicated team of coaching experts
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Government funded apprenticeships and training programmes