IT Support Technician Apprenticeship - Eastwood

Main Duties and Responsibilities:

IT Resource Provision

To take responsibility for the successful delivery of hardware-related tasks:

● Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
● Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers
● Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
● Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
● Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
● Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
● Support staff and students with the virtual server environments and online systems including O365

To take responsibility for the successful delivery of software-related tasks:

● Installation, configuration of new/upgraded software
● Produce user guides and offer training and ad-hoc instruction to staff users
● On-going software monitoring and maintenance e.g. internal internet filtering software

ICT Support:

● To maintain a logging system for support requests from staff/pupils
● To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
● To ensure technical assistance is provided at extra-curricular events
● Manage printing resources across the Academy
● Create new user accounts and assign appropriate permissions
● Assign staff and pupil passwords
● Provide support to the Academy in its use of media, from recording classes and events
● Maintain inventories, asset and security mark ICT equipment
● Support evening events at the Academy
● Ensure all desktops, laptops, visualisers and projectors are working and well maintained
● Carry out daily audit checks on equipment ensuring whole school is completed weekly

General:

● Attendance at staff meetings and INSET activities where relevant.
● To uphold and actively support the Academy’s policies and procedures.
● Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms.
● To take part in the tutoring system.
● To support the academy with changeover lesson duties.
● Take part in CPD to further enhance your own expertise.
● Take part and lead in ICT support sessions and create user guides for staff

Desired Skills

• Ability to prioritise your workload • Some knowledge of OS would be an advantage

Personal qualities

● Team player
● Attention to detail
● Friendly
● Hardworking

Qualifications required

Grade C/4 and above in English and Maths and a related IT qualification.

Future prospects

Potential FT role upon successful completion of the apprenticeship.

Training to be delivered

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English

Employer

Redhill Academy Trust - Hall Park Academy

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Address

Hall Park Academy, Mansfield Road

Nottinghamshire

Eastwood

NG16 3EA

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