IT Support Apprentice - Bishop's Stortford

Apprentice Engineer duties:

● Check client backups daily
● Answer support calls and log as tickets
● Assign available engineers who may work with you on a ticket to grow experience
● Ensure your assigned tickets are meeting SLA’s
● Assist other engineers with their work
● Attend client sites when required
● Update or close all tickets assigned to you at the end of each day
● Complete all apprenticeship coursework
● Attend training as required and develop relevant knowledge, techniques and skills

Desired Skills

You will need to hold a full clean driving licence. Applicants should be able to demonstrate an natural enthusiasm for IT and Technology in general and be able to give examples as an IT hobbyist.

Personal qualities

● A motivated individual
● A logical thinker
● Excellent time management skills and communication skills
● A ‘can do spirit’ and positive work attitude
● Quick learner
● Smart in appearance

Qualifications required

Grade 4/C and above in Maths and English and a related IT qualification.

Future prospects

Potential for a FT role upon successful completion of the apprenticeship programme.

Training to be delivered

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English

Employer

Techwyse

Visit employer website

Address

Unit 2 Hatfield Regis Grange Estate

Hertfordshire

Bishops Stortford

CM22 7JZ

The map below displays the employer’s location, please check travel times before applying.