Job roles & responsibilities once fully trained:
● Build, Commissioning, and upgrades of NEC Software Solutions bespoke Communication and CAD (Computer Aided Dispatch) products solutions into our customer environments.
● Fault finding our product suite of solution/s at both hardware and software levels.
● When required, create, review and update NEC Engineering documentation, for example workplans, work instructions and technical guides.
● The role holder will be required to work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
● The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
● The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.
● Continually follow and adhere to NEC Software Solutions outlined process & procedures.
● Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
● Present a professional approach and attitude to all work undertaken.
● Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.
Desired Skills
- Basic experience with Microsoft products. - Good general IT skills with a passion for technology and a desire for constant learning. - High attention to detail with problem solving skills and the ability to think on your feet.
Personal qualities
- Enthusiastic and ambitious with a strong work ethic and the ability to work well in a team environment.
- Open to new ideas with the willingness to learn.
- Excellent communications skills with the ability to confidentially communicate with all levels of colleagues.
- A full UK Driving Licence is desirable
Qualifications required
To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Future prospects
Possible full-time role at the end of the apprenticeship.
Training to be delivered
Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English
Employer
NEC software - Bracknell
Visit employer websiteAddress
Venture House
Berkshire
Bracknell
RG12 1WA
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