At First Strokes - Billericay, you will be working towards the Leisure Duty Manager Apprenticeship Level 3, over the duration of 18 months, alongside your daily roles and responsiblities.
Your Roles and Responsibilities will include:
● Meet and greet customers, answering calls and dealing with customer enquiries.
● To advise customers on all aspects of swimming tuition (full training will be given)
● To assist all customers who have queries, complaints or requiring information in a polite, friendly and helpful manager.
● Dealing with bookings, cash handling, banking and reconciliation in accordance with Company procedures.
● Frequent use of Microsoft Word, Excel and Outlook
● Daily use of Course Pro online booking software (full training will be given)
● To ensure the effective supervision of customers in the use of the facilities, ensuring their safety and wellbeing at all times
● To be responsible for the premises security and opening and closing of the building in accordance with company procedures.
● To administer First Aid where suitably qualified to do so, in accordance with company procedures/training
● To undertake poolside duties - Lifeguarding, assisting and swim teaching. (courses and full training will be provided - NPLQ, Level one and Two Swim teaching)
● Ensuring the safety of the public and colleagues at all times, including monitoring of pool tests and plant room (courses/full training will be provided - Pool Plant Operators )
● Ensure the adherence to all regulations and legislation relating to working with children.
Desired Skills
Use of Microsoft Windows package - Word, Excel, Outlook
Personal qualities
- Friendly
- Team player
- Ability to work with children
- Ability to adapt to calm and challenging situations
Qualifications required
It is desired that you hold a Level 1 and 2 Swim Teacher, Pool Plant Operator (PPO) Certificate and FAAW, however this is not essential.
Future prospects
Upon completion, there is an opportunity to progress into a Duty Manager position, if a position is available. Ongoing training and development.
Training to be delivered
Leisure Duty Manager Apprenticeship L3 including Functional Skills in Maths and English
Employer
First Strokes - Billericay
Visit employer websiteAddress
Lake Meadows
Essex
Billericay
CM12 0BW
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