Apprentice Customer Service Advisor - Stockport

Due to the continued expansion of the business, Clarity is investing in the Customer Service function for an Apprentice Customer Service Advisor to proactively promote additional services whilst maintaining a central hub for resolving enquiries and issues.

Clarity are seeking a motivated, enthusiastic and ambitious individual who can demonstrate excellent telephone skills, outstanding written and verbal communication, a passion for customer care, the ability to liaise with internal and external stakeholders and problem solve. Previous experience is not required as full training will be provided, with the apprenticeship embedding the skills gained to guarantee success.

Reporting through the Customer Services Manager, the individual will play an integral role in the continuous development of the function.

The main responsibilities include proactive outbound calls to our existing client base supporting regular marketing campaigns and gaining an insight into client experiences. Dealing with client enquiries and utilising this information to develop client education material. Complaints handling and problem resolution, ensuring each complaint is fully documented and a resolution is provided on a timely basis.

Key Responsibilities:

● Liaise with internal and external stakeholders via the phone/email with professionalism and efficiency
● Gain a full understanding of the service to be able to confidently promote to clients and deal with enquiries
● Gather insights from client interactions to assist in the continuous improvement of the service
● Maintain accurate records of client interactions, feedback, and complaint resolutions
● Attend and co-ordinate client meetings and demonstrations
● Keep up to date on all processes relevant to the Customer Service Advisor role, attending training and team meetings where required
● Adapt to take on additional responsibilities as required by the team or business

Benefits:

● Up to 30% discounts across high street retail stores as part of the apprenticeship.
● 24/7 access to external health and wellbeing support online or via the phone.
● The opportunity to learn directly from industry professionals to enhance your career.
● Genuine opportunities for personal growth and career progression.

How will the apprenticeship be delivered?

● You will be assigned an expert Lifetime Training coach to support you throughout your apprenticeship journey, with regular face to face and virtual catch ups every 4-6 weeks.
● You will work towards your Customer Service Practitioner Level 2 apprenticeship qualification over the course of 12-18 months.
● A hands-on approach to learning and structured training plan delivered at your place of work without the expectation to attend college.
● Dedicated time each week to focus on your learning.

Desired Skills

• Well organised with good time management skills, able to effectively prioritise workload • Ability to work independently and as a team player, striving to improve and upskill • Ability to adapt and take on other responsibilities where necessary • Able to work calmly under pressure • IT literate with experience in using a range of software applications

Personal qualities

● Excellent telephone manner, able to deal with inbound & outbound calls
● Outstanding verbal and written communication
● Keen attention to detail
● Professional and enthusiastic manner
● Empathetic and compassionate when dealing with sensitive issues

Qualifications required

No previous qualifications required.

Future prospects

Clarity strive to ensure their team have access to genuine training and development opportunities to enhance and further their career.

Training to be delivered

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

Employer

Clarity Occupational Health Ltd

Address

Key House, The Embankment Business Park

Greater Manchester

Stockport

SK4 3GN

The map below displays the employer’s location, please check travel times before applying.