IT Support Technician Apprentice - Plymouth

Working on a busy IT help desks your daily duties would include:

1) Take support calls from clients and inputting these in to our ticketing system ready to be assigned to engineers.
2) Raising support ticket and progressing to fixing issues as you learn the skills.
3) Manage office 365 requests like new user setups, calendar permissions.
4) Perform first-line fixes where possible. This tends to be password resets, software updates and new user setups.
5) Liaise with senior engineers

You will also be helping setup new equipment for clients. Setting up laptops, tablets and PC’s.

Finally, you will get the opportunity to assist with some project work at times. This will can include onsite work at the client’s premises.

Desired Skills

You should be able to demonstrate a natural interest and enthusiasm for IT and technology in general. This might be as an IT hobbyist building custom PCs, running and maintain a home server and network.

Personal qualities

· Excellent written and spoken communication skills
· Natural love on technology
· Team player
· Hardworking
· Honest and reliable

Qualifications required

Grade C/4 in English and Maths and a related IT qualification.

Future prospects

Cutec has a history of offering IT apprentice graduates a full-time position.

Training to be delivered

Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 if required

Employer

Cutec Ltd

Visit employer website

Address

Unit 19 Darklake Park, Darklake View

Devon

Plymouth

PL6 7FB

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