IT Support Technician Apprenticeship - Ringwood

As an IT Engineer Apprentice your main roles and responsibilities will include:

● Being trained on, accessing and using established processes and tools to support customers
● Giving direct customer support via phone and email
● Using the ticket platform and escalation process for tracking and escalating issues
● Carrying out problem diagnosis following established processes
● Making analysis and recommendations against client requirements
● Applying the company’s and the client’s security policies across all activities
● Working on hardware, software and network cabling.

Desired Skills

You should be able to demonstrate a natural interest and enthusiasm for IT and technology in general. This might be as an IT hobbyist building custom PCs, running and maintain a home server and network.

Personal qualities

● Excellent written and spoken communication skills
● Natural love on technology
● Team player
● Hardworking

Qualifications required

Grade 4/C in English and Maths and a related technical qualification.

Future prospects

Entrust IT has a long established record of hiring graduate apprentices in to full-time roles.

Training to be delivered

Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 if required

Employer

Entrust IT - Site

Visit employer website

Address

Entrust IT Doughty Building

Hampshire

Ringwood

BH24 1NZ

The map below displays the employer’s location, please check travel times before applying.