IT Support Apprentice - Manchester City Centre

Key Responsibilities

Accountabilities

· To provide IT support, using telephone, remote access and/or by attending site, to our nurseries and support services.

· To ensure all our nurseries have adequate Wi-Fi and communications responding quickly to any issues arising.

· To respond to requests for IT support, maintaining records on work undertaken, as and when required.

· To respond sensitively and professionally in supporting and maintaining good relationships with colleagues and all contacts who work in partnership with the Company.

· To carry out routine network maintenance tasks, e.g. maintaining user network accounts, including email accounts, installing hardware and software as necessary, maintaining computer peripheral equipment such as printers and scanners, checking and configuring new computer equipment for users, ensuring anti-virus software is installed on all devices, etc.

· To assist in the maintenance and support of all management information and finance systems and associated modules.

· To proactively support the adoption of new technologies, as appropriate.

· To assist with the installation and testing of new software and making the software available to appropriate users.

· To be familiar with all Health and Safety issues relating to the use of IT equipment, raise any Health and Safety concerns.

· To be aware of, and work within the Company’s Health and Safety policies, relating to the working environment and building security, reporting any issues promptly.

· To work within the provisions of the Data Protection Act 1998 & GDPR 2018, observing strict confidentiality in relation to all aspects of work undertaken.

· To contribute to a risk assessment around the use of equipment

· Maintain an update asset register of all hardware.

· To maintain/update IT audit of all hardware and software, and particularly licences associated with the hardware. Be responsible for ensuring the organisation always has legal licences for software used.

· Travel to nurseries for the proper performance of these duties to be undertaken from time to time.

Desired Skills

· Commitment to quality of provision. · Willing to learn “on the job”. · A team player. · Understands and upholds confidentiality. · A self-starter, able to plan and deliver against activities that exceed expectations. · Flexible, adaptable and willing to take on a variety of tasks to meet business need. · Ability to be both technical and personable · University degree or equivalent in a computing related course. (E.g. Computer Science, Information systems technology, Artificial Intelligence). · Interest or some knowledge in Microsoft operating systems, particularly Windows 7/8.1/10 Pro, Microsoft Office and Exchange, internet usage. · Knowledge of legacy operating systems and hardware. · Good verbal, written and communication skills · A full driving licence is preferred however willingness to travel is a must.

Personal qualities

The role holder will support, manage and deliver a professional, efficient and effective IT infrastructure and IT service desk across the UK Group.

Whilst the above is a guide to the role’s deliverable expectations, we have some exciting projects and plans, which means there is the opportunity to get involved alongside the day-to-day duties.

Qualifications required

A GCSE grade C/4 (or equivalent) or above in Maths and English and a relevant IT qualification is desired.

Future prospects

Ongoing training and development

Training to be delivered

Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 if required

Employer

Partou - Denton Head Office

Address

Ridgeway House

Greater Manchester

Manchester

M34 2GP

The map below displays the employer’s location, please check travel times before applying.