Ready to take your hospitality career to the next level?
The Eagle & Ball, part of Birmingham City University’s Students’ Union, is on the lookout for a passionate individual with prior hospitality experience who is eager to step into a bar supervisory role.
Join us and you’ll receive comprehensive training, support, and the opportunity to gain a nationally recognised qualification. As part of the Level 3 Hospitality Supervisor apprenticeship, you’ll develop the skills to confidently lead a team, deliver outstanding customer experiences and contribute to the venue’s success. We’ll invest in your growth with ongoing training and development, helping you build a rewarding and future-focused career in hospitality.
Your duties will include:
- Serving customers in a professional, friendly and informative manner and ensure the team does the same
- Ensure all products and promotional materials are correctly displayed and compliant with brand guidelines
- Promote upselling and promotional activity to maximise sales
- Actively gather and respond to customer feedback to improve service delivery
- Maintain effective communication with the kitchen and other service areas
- Ensure table reservations and event bookings are prepared on time and to specification
- Signposting customers to other services and facilities on the campus
- Follow all opening, closing and operational procedures all times
- Ensure compliance with licensing law, food safety, health & safety, allergen, and safeguarding requirements
- Monitor and maintain outlet presentation, brand standards, and cleanliness
Contracted hours are 35 hours per week with attractive working patterns within the hospitality sector. Offering shifts Monday-Friday with occasional weekends. The business closes for one week over the Christmas & New Year period, allowing all staff to celebrate with their friends and families
What your apprenticeship includes
- A mixture of face to face and virtual/phone catch ups every 4 - 6 weeks to discuss feedback and progress
- A mixture of on and off the job training, including workshops and webinars
- Reviews every 12 weeks with your Line Manager and apprenticeship Trainer
- The chance to get Functional Skills in English and maths (if you don’t already have GCSE)
Desired Skills
• Genuine desire to build a career in hospitality • 1 years’ experience in hospitality setting e.g. pub, bar, café, restaurant and similar experience supervising a team or taking responsibility during shifts. • Good IT skills, including use of EPOS, Microsoft works, excel and outlook. • Excellent customer service skills and ability to adapt to customer needs • Ability to work flexible hours, including evenings and some weekends
Personal qualities
● Ability to work under pressure, using own initiative and unsupervised
● Friendly and approachable
● Ability to communicate clearly and effectively
● Committed to continuously improving the operations
Qualifications required
● Level 2 Food hygiene certificate (or willingness to achieve within probation period).
● GCSEs or functional skills level 2 in English & Maths.
Future prospects
● Ongoing training and development
Training to be delivered
Hospitality Supervisor Apprenticeship – Food and Beverage L3 including Functional Skills in Maths and English
Employer
Birmingham City University Students' Union (BCUSU) - Site
Visit employer websiteAddress
Gopsal St
West Midlands
Birmingham
B4 7RJ
The map below displays the employer’s location, please check travel times before applying.