Front of House Apprentice - Leicester

Daily Responsibilities:

● Welcome customers and provide a warm, friendly service
● Establish whether customers are eating in or taking away and seat customers appropriately (1st floor) providing table service using a handheld device
● Help customers choose from the food and drink menu
● Answer questions about ingredients, allergens, and intolerances using the café’s ingredient catalogue
● Take accurate orders, including preferences such as coffee strength, dairy/non‑dairy options, and ingredient changes
● Assign table numbers to support kitchen and front‑of‑house service
● Prepare hot and cold beverages following company recipes
● Serve drinks and counter food such as cakes, pastries, and retail items
● Process payments (cash and contactless)
● Keep the barista station, counter, and service areas clean and organised
● Maintain stock of clean mugs, plates, cutlery, napkins, milk jugs, and disposables for take away items
● Check coffee machines and brewing equipment, regularly cleaning the coffee machine and report maintenance needs
● Follow food safety, hygiene, and health & safety procedures
● Communicate order changes to the kitchen
● Update customers if there are delays with drinks or hot food
● Clean and wipe down tables between customers.
● Share customer feedback with the management team

Additional Duties:

● Light kitchen work during some shifts, preparing simple hot and cold dishes from the Breakfast and Lunch menus
● Following assembly instructions to prepare meals consistently and safely
● Completing opening and closing duties such as cleaning appliances, wiping tables, sweeping floors, restocking, and maintaining the customer/staff toilet. Completing simple logs for monitoring and standard purpose

Desired Skills

Knowledge of EPOS (Electronic Point of Sales) and devices are advantageous, navigating till menus as well as handling cash and card payments (preferable but not essential) • Communication Skills • Meeting and exceeding expectations • Ability to work in a team • Confident in dealing with customers • Ability to adapt and be flexible • Can work with numbers and figures • Enthusiastic and keen to learn

Personal qualities

● You should be customer focused, with a friendly and welcoming attitude.
● Possessing a good work ethic and attention to detail
● Working in a fast-paced environment you should be able to multitask and work under pressure, to deliver food and beverages within set time frames.
● Working as part of a team is essential in the smooth running of our store, whilst being able to work independently with your own initiative.

Qualifications required

GCSEs or functional skills level 2 in English & Maths.

Future prospects

We are looking for a committed Apprentice, who wants to progress in hospitality as a career. Upon successfully completing the apprenticeship, there would be possible progression within the company (employment), and/or further qualifications/further Apprenticeship level.

Training to be delivered

Food and Beverage Team Member Apprenticeship L2 including Functional Skills in Maths and English

Employer

Northern Cobbler - Site

Address

Norther Cobbler Online Ltd, 104 Queens Road

Leicestershire

Leicester

LE2 3FL

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