IT Support Apprentice - Tower of London

The principal responsibilities of the IT Apprentice are:

IT Support & Troubleshooting

●Provide first-line technical support to staff and students
●Diagnose and resolve hardware, software, and network issues
●Log, update, and monitor support tickets using the IT service helpdesk system
●Set up new user accounts and manage access permissions under supervision

Device & Equipment Management

●Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals
●Help manage asset inventories of IT equipment
●Perform routine maintenance, including software updates and hardware checks

Network & Systems Support

●Support the team with basic network monitoring and troubleshooting
●Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365)
●Follow IT security procedures and help identify potential risks

Technical Projects

●Work on IT improvement projects such as device rollouts, software deployments, and system upgrades
●Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment
●Routine maintenance of IT equipment, AV equipment (projector filters and lamps)

Marketing & Communications Support

●Assist with basic digital marketing tasks to support the school’s online presence
●Update and maintain the school website using WordPress, ensuring content is accurate, engaging, and aligned with school values
●Help manage school social media channels by preparing posts, images, or announcements under guidance
●Support the creation and maintenance of consistent school branding across digital and printed materials
●Work with staff to promote events, achievements, and key information to the wider school community

Infrastructure & Systems Maintenance

●Assist with the installation, configuration, and routine maintenance of the school’s CCTV systems, ensuring cameras, recording equipment, and monitoring software operate effectively and securely
●Support the upkeep of the school’s wireless network, including basic troubleshooting of access points and connectivity issues
●Help maintain the core network infrastructure by learning foundational switching and routing tasks, such as checking port configurations, supporting VLAN setups, and assisting with network hardware replacements under supervision

Learning & Development

●Complete all apprenticeship training modules and assessments. Working towards Information Communications Technician (Support Technician) Apprenticeship L3
●Attend workshops, training sessions, and mentoring meetings as required
●Stay up to date with emerging technologies and best practices

Other Responsibilities

●If required, assist with “out of hours” school events including events in the hall which require sound and lighting (at times when reasonably requested)
●Adhere to school policies and legal obligations (for example, GDPR, child protection and safeguarding legislation)
●Keep up to date with health and safety procedures, school policies and the staff handbook
●Attend meetings and training sessions as and when required
●Monitor alerts and forward any safeguarding issues to the designated safeguarding leads

Desired Skills

• Basic IT troubleshooting skills – Understanding of how to diagnose and resolve common hardware, software, and network issues. • Knowledge of Windows operating systems – Familiarity with installing, configuring, and maintaining Windows PCs and laptops. • Understanding of Microsoft 365 – Basic experience with tools like Outlook, Teams, and OneDrive, including user account setup. • Helpdesk or ticketing systems awareness – Ability to log, track, and update support requests in an organised way.

Personal qualities

● Strong problem-solving skills – Able to diagnose and fix hardware, software, and network issues methodically and efficiently.

● Clear and friendly communicator – Confident in supporting staff and students, explaining technical issues in a simple and approachable way.

Qualifications required

A GCSE grade C/4 (or equivalent) or above in Maths and English and a relevant IT qualification is desired.

Future prospects

Ongoing training and development

Training to be delivered

Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 if required

Employer

Oaklands Catholic School and Sixth Form College

Visit employer website

Address

Old Bethnal Green Rd

Greater London

London

E2 6PR

The map below displays the employer’s location, please check travel times before applying.