To take responsibility for the successful delivery of hardware-related tasks:
● Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards.
● Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers.
● Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms.
● Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily.
● Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment.
● Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems.
● Support staff and students with the virtual server environments and online systems including O365.
To take responsibility for the successful delivery of software-related tasks:
● Installation, configuration of new/upgraded software.
● Produce user guides and offer training and ad-hoc instruction to staff users.
● On-going software monitoring and maintenance e.g. internal internet filtering software.
ICT Support:
● To maintain a logging system for support requests from staff/pupils.
● To ensure support calls with external support companies for both hardware and software issues are logged and resolving issues with external support engineers.
● To ensure technical assistance is provided at extra-curricular events.
● Manage printing resources across the Academy.
● Create new user accounts and assign appropriate permissions.
● Assign staff and pupil passwords.
● Provide support to the Academy in its use of media, from recording classes and events.
● Maintain inventories, asset and security mark ICT equipment.
● Support evening events at the Academy.
● Ensure all desktops, laptops, visualisers and projectors are working and well maintained.
● Carry out daily audit checks on equipment ensuring whole school is completed weekly.
General:
● Attendance at staff meetings and INSET activities where relevant.
● To uphold and actively support the Academy’s policies and procedures
● Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms.
● To take part in the tutoring system.
● To support the academy with changeover lesson duties.
● Take part in CPD to further enhance your own expertise.
● Take part and lead in ICT support sessions and create user guides for staff.
Desired Skills
· Good understanding of enterprise Windows end user operating systems (windows 10 or 11)
Personal qualities
· Willing to undertake additional training related to the post
· Excellent communication skills with a wide range of audiences
· Team-working skills
· Reliability and Integrity
· Ability to work under pressure
· Ability to relate to students in a pleasant and sympathetic manner and to recognise potential Safeguarding issues
Qualifications required
Grade 4/C or above in both English and Maths and a related technology qualification
Future prospects
We have appointed about 40% of Apprentices in to full time technicians after their apprentices but this is a fixed term contract with no guarantee of a job role at the end of the contract
Training to be delivered
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
Employer
Redhill Academy Trust - Park Vale Academy
Visit employer websiteAddress
Top Valley Drive
Nottinghamshire
Radcliffe on Trent
NG12 2FQ
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