Key responsibilities may include:
· Provide technical support both internal and external customers remotely and/or face-to-face
· Establish and diagnose technical problems and faults
· Apply the appropriate security policies in line with organisational requirements
· Communicate with all levels of stakeholders, talking them through steps to resolve issues
· Undertake the relevant processes using tools and technologies to resolve technical issues
· Document and escalate tasks to ensure a clear audit trail and progression of issues Support Technician
· Resolving system user queries and resolving faults in a helpdesk environment.
Desired Skills
· High attention to detail with problem solving skills. · Enthusiastic employee with ambition, strong work ethic and can work well in a team environment. · Open to new ideas with the willingness to learn. · Confident in using Microsoft Excel. · Excellent grammatical skills. · Excellent communications skills with the ability to confidentially communicate with all levels of colleagues.
Personal qualities
· Enthusiastic and ambitious with a strong work ethic and the ability to work well in a team environment.
· Open to new ideas with the willingness to learn.
· Excellent communications skills with the ability to confidentially communicate with all levels of colleagues.
· A full UK Driving Licence
Qualifications required
Grade C/4 or above in Maths and English and a related IT qualification
Future prospects
Possible full-time role at the end of the apprenticeship.
Training to be delivered
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
Employer
NEC Software Solutions - Kennington
Visit employer websiteAddress
Kennington Business Park Centre 1-3 Brixton Road London
Greater London
London
SW9 6DE
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