The Membership Administrator and PA will provide essential support to the Director of Corporate Services and play a key role in the smooth running of the membership function. This includes acting as a personal assistant to the Director, managing diaries, scheduling meetings, and handling correspondence.
The role involves responding promptly and professionally to member enquiries by phone and email, maintaining accurate membership records in the CRM system, and ensuring data integrity. You will assist with membership renewals, onboarding new members, and preparing reports on membership statistics and KPIs. The position also includes coordinating logistics for membership workshops, webinars, and conferences, as well as preparing agendas and accurate minutes for meetings.
Additional responsibilities include managing office supplies, supporting internal communications, and ensuring that all interactions reflect the Association’s values of integrity, intelligence, and approachability.
This is a varied role requiring excellent organisational skills, attention to detail, and the ability to prioritise tasks in a busy environment. You will work closely with colleagues across the organisation to deliver a high standard of service to our members and stakeholders.
Desired Skills
● Strong organisational skills and attention to detail ● Excellent verbal and written communication ● Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) ● Ability to handle confidential information ● Effective problem-solving and decision-making
Personal qualities
● Conscientious and reliable
● Friendly and approachable
● Enjoys working as part of a team
● Professional and discreet
● Positive attitude and willingness to learn
Qualifications required
Grade 4/C in English and Maths.
Future prospects
Possibility to progress into a full time role following completion of Apprenticeship
Training to be delivered
Business Administrator Apprenticeship L3 including Functional Skills in Maths and English
Employer
Homecare Association - Waterloo
Visit employer websiteAddress
Homecare Association
Greater London
London
SE1 8UL
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