This is a great opportunity for someone starting their career who wants to learn, grow, and gain real-world business experience while completing a nationally recognised apprenticeship.
What you’ll be doing:
· Learning how to speak with business owners and decision-makers to spot new opportunities and build confidence on the phone.
· Studying towards a Level 2 Customer Service Practitioner apprenticeship with Lifetime Training, supported alongside your role.
· Helping to arrange and manage sales meetings, where you’ll review a business’s current communications and introduce them to our software.
· Delivering friendly, professional customer service and supporting ongoing account relationships.
· Responding to customer enquiries in a helpful and timely way.
· Learning how to use and manage CRM systems to keep information organised and up to date.
What we’re looking for:
· Someone who is motivated, eager to learn, and happy to get involved as part of a team (while also being comfortable working independently at times).
· A positive attitude towards building skills in communication, customer service, and time management.
· Willingness to develop confidence on the phone and work towards clear daily and weekly goals, with support and guidance from the team.
· An organised approach, learning how to manage call-backs, follow-ups, emails, and admin tasks effectively.
· An interest in understanding the best times to contact customers and how to balance calls with other tasks during the day.
What success looks like in this role:
· With training and support, you’ll work towards booking an average of 2 meetings per day (10 per week).
· You’ll gradually build up to making around 90 calls per day, developing confidence and resilience as you go.
· You’ll demonstrate strong customer service skills, good organisation, and a willingness to learn from feedback.
Desired Skills
● Strong communication skills, particularly over the phone ● Ability to work independently as well as part of a team ● Goal-oriented mindset with the ability to work towards daily, weekly, and monthly targets ● Willingness to learn and develop new sales skills through training ● Basic time management and organizational skills
Personal qualities
● Self-motivated and proactive
● Fearless, can-do attitude
● Strong work ethic and resilience
● Coachable and open to feedback
● Ambitious with a genuine interest in career progression
● Reliable and committed to personal and professional growth
Qualifications required
GCSE Maths and English
Future prospects
Ongoing training and development
Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Employer
Atom IP
Address
Suite 12, Fairways House
Hampshire
Southampton
SO14 0QB
The map below displays the employer’s location, please check travel times before applying.