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Leisure Team Member Apprentice - Abingdon

GLL - White Horse Leisure and Tennis Centre
GLL - White Horse Leisure and Tennis Centre
At a glance
  • £387.19/ Week
  • 15 months
  • Intermediate Level Apprenticeship
  • 39 hours per working week. Shift work including evenings and weekends. Exact shifts to be confirmed.
  • 15 Sep 2022
Closing date
  • 8 Sep 2022
GLL - White Horse Leisure and Tennis Centre
You will be a permanent member of the Leisure Centre Team carrying out job roles such as General Assistant, Recreation Assistant, Concierge, Swimming Teacher & Fitness Instructor. The job roles that you are rotated for will be dependant on which qualifications you have achieved as well as the needs of the centre.

GLL is a not for profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time operating under our 'Better' brand.

Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
What’s more, when you apply for a job at GLL, you can enjoy our range of employee benefits including:
Pension schemes
Discounted leisure centre and gym memberships
Ride to work scheme

Your role will include:
Customer Experience.
Understanding the services and products on offer to assist with customer questions and queries
Supporting different types of customers with different needs
Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependant)
Sharing knowledge with customers on the role exercise plays in health and wellbeing
Conducting customers’ gym inductions and health screening where required (qualifications dependant)
Planning and delivering exercise sessions to meet customers’ health and fitness goals

People Experience
Supporting GLL’s visions and values
Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manger
Achieve and maintain all necessary qualifications including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry

Business Performance

Have an understanding of GLL and its position in the Health & Fitness Industry
Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management

Support the centre to open and close the building
Supervising and lifeguarding customers in swimming pools
Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development

Demonstrates and lives GLL People with Purpose values
Personally demonstrates equality, inclusion and diversity in their behaviours and actions

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
First Aid at Work (Level 3)
STA Award in Teaching Swimming
STA Certificate in Teaching Swimming
Level 2 Gym Instructor
You’ll receive day to day training at the swim centre and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Zoom.
The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.
You’ll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.
They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

Desired Skills

Be a competent swimmer & be able to successfully complete a swim test consisting of: -Swimming 50m in less than 60 seconds -Swimming 100m on your front and back -Tread water for 30 seconds -Surface dive to the floor of the pool -Jump or dive into deep water -Climb out of the unaided without steps where design permits Have the confidence and ability to engage with customers in a friendly and professional manner

Personal qualities

Friendly, Helpful and able to speak to people in a professional manner
A keen interest in Health & Fitness as well as being a regular gym user would be useful
Knowledge/ Experience of sports coaching

Self Motivated and able to work to deadlines

Qualifications required

None are required for this role

Future prospects

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

Training to be delivered

Functional skills in maths and English
Level 2 Leisure Team Member qualification

White Horse Leisure and Tennis Centre is a state-of-the-art leisure centre, located in Abingdon, Oxfordshire. The centre offers a variety of facilities including: a gym, fitness class studio, 8 lane swimming pool, teaching pool, 2 squash courts, 8 badminton court sports hall, sauna & steam room, 6 indoor tennis courts and 4 artificial grass courts. The Centre provides highly-reputable junior and adult sports courses, and also offers a variety of kid’s activities including soft play, children's birthday parties and swimming lessons. We have a wide selection of memberships available with no long term contract, so whether you are looking for a full access membership or pay as you go access, we will find something suitable for you.


GLL - White Horse Leisure and Tennis Centre

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