We are looking for a Support Engineer, to be the first point of contact for our customers, providing technical support across desktops, laptops, networking, printers, cloud services, and security solutions.
You will handle a mix of home and business clients, resolving issues efficiently and delivering an excellent customer experience.
Key Responsibilities
● Provide first and second-line technical support (remote, telephone, and on-site) for PCs, laptops, printers, mobile devices, and networking equipment.
● Diagnose and resolve hardware and software issues for Windows, Microsoft 365, and common business applications.
● Support and maintain security tools (antivirus, patch management, MFA, endpoint protection, firewalls).
● Assist with setup, deployment, and maintenance of customer hardware (new PCs/laptops, routers, printers).
● Provide user guidance and training where needed, explaining technical solutions in plain language.
● Escalate complex issues to senior engineers or vendors when required.
● Maintain accurate documentation of tickets, fixes, and customer configurations.
● Contribute to continuous improvement of internal processes and customer experience.
Desired Skills
• Previous IT support experience (MSP or helpdesk background desirable). • Strong knowledge of Windows 10/11, Microsoft 365, and basic networking (routers, Wi-Fi, cabling). • Understanding of IT security principles (password policies, MFA, antivirus, phishing awareness). • Ability to explain technical issues clearly to non-technical customers. • Good problem-solving skills with a proactive, can-do attitude.
Personal qualities
● Friendly, approachable, and customer-focused.
● Organised and able to manage multiple tickets/priorities.
● Keen to learn new technologies and grow within the role.
● Comfortable working independently or as part of a small team.
Qualifications required
A GCSE grade C/4 (or equivalent) or above in Maths and English and a relevant IT qualification is desired.
Future prospects
● Competitive salary based on experience.
● Ongoing training and certification opportunities.
● A varied role with exposure to a wide range of technologies.
● Opportunity to grow with a supportive, community-focused MSP.
Training to be delivered
Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 if required
Providing you with Onsite & Remote Support with Laptop & Computer Sales & other IT Hardware Sales, Upgrades & Repairs from our Sevenoaks Shop.
Employer
Sevenoaks Computers - Head Office
Visit employer websiteAddress
11 London Road
Kent
Sevenoaks
TN13 1AH
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