Purpose of Role
Working with the Customer Insights Analyst, your role will contribute to Grosvenor's understanding of its tenants. Helping the business understand: who its customers are, the sentiment of its occupier, and the performance of its tenants. A key part of your role will be improving the accuracy and accessibility of our data by creating and monitoring existing dashboards for internal and external stakeholders. The role will enable you to work with raw data through to insight. Helping you to develop confidence with handling data, building dashboards, writing reports, and presenting.
Key Responsibilities
● Managing big data sets.
● Creating new surveys.
● Creating new/ developing existing dashboards to visualise our data sets
● Contributing to regular reporting for the London Estate and Operations teams.
● Presenting findings to internal stakeholders.
● Managing trials of innovative technology that will support business insights.
● The post holder will complete the L4 Essential Data Analytics apprentice course which is estimated to be 20% of the role.
● Most learning will be ‘on the job’ through day-to-day responsibilities of the role and the remainder will be through independent learning, coursework and projects led by the apprenticeship training provider.
Desired Skills
• Strong analytical and problem-solving skills. • Proficiency in data analysis tools such as Excel, and visualisation software (e.g., Power BI, Tableau). As well as the Microsoft suite (Word, PowerPoint, Outlook etc.). • Basic understanding of sustainability concepts and energy management. • Excellent communication and teamwork skills. • Eagerness to learn and adapt in a fast-paced environment. • Experience of using PowerBI would be an advantage.
Personal qualities
● Attention to Detail: Ensuring accuracy in data collection and analysis is crucial.
● Curiosity and Proactivity: A natural interest in exploring data, uncovering insights, and taking initiative to identify opportunities for improvement.
● Adaptability: Being open to learning new tools and techniques in a fast-paced environment.
● Team Player: Collaborating effectively with colleagues from various departments.
● Communication Skills: Clearly conveying complex data insights to non-technical stakeholders.
Qualifications required
To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least.
Future prospects
Fixed term contract, following apprenticeship the individual can apply for roles within Grosvenor.
Training to be delivered
Data Analyst Apprenticeship L4 including Functional Skills in Maths and English
Employer
Grosvenor
Visit employer websiteAddress
70 Grosvenor Street
Greater London
London
W1K 3JP
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