IT Support Technician Apprentice - Chorley

Roles and responsibilities but not limited to;

IT Support:

· Logging and processing support calls and tickets.
· Diagnosing and resolving password problems and basic user issues.
· Using ScreenConnect to provide remote assistance to users.
· Talking to staff to determine the nature of problems they encounter.
· Escalating complex issues to senior team members when required.
· Investigating and troubleshooting computer software and hardware faults.

IT Environment Management:

· Supporting Microsoft Intune and Autopilot device management.
· Assisting with Dell laptop configurations and deployments.
· iPhone management and mobile device troubleshooting through MobileIron.
· Managing Single Sign-On (SSO) user access and basic account issues.
· Supporting software licence management.

IT Equipment & Inventory:

· Managing stocks of equipment, consumables and other supplies.
· Assisting with cost effective procurement of computer hardware and peripherals.
· Setting up equipment for new staff members.
· Basic repair and maintenance of IT equipment.
· Maintaining accurate asset records.

Desired Skills

You should be able to demonstrate a natural leaning towards technology as your chosen career pathway. This could be as an IT hobbyist building custom PCs or running a home server and virtual machines. It could that you are IT support for family and friends.

Personal qualities

· Excellent written and spoken communication skills
· Ability to show empathy
· Team-player
· Enthusiastic
· Desire to learn and improve

Qualifications required

Grade 4/C in English and Math and a related IT qualification

Future prospects

Potential for a full-time role upon completion of the apprenticeship programme.

Training to be delivered

Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 if required

Employer

Taziker

Address

Levens House, Foxhole Road

Lancashire

Chorley

PR7 1NY

The map below displays the employer’s location, please check travel times before applying.