We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT Support Apprentice your main roles and responsibilities will include:
· Becoming a valued part of the IT Support team
· Learning how to provide technical support
· Assisting in customer projects and support activities as skills allow
· Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
· Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
· Learning how to handle telephone support calls as well as incoming helpdesk emails
· Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts
· Manage the support ticket queue
· Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
· Support all Microsoft systems within the company product line and update as required
· Run daily back-ups when required
Desired Skills
· Logical and methodical approach to problem solving · You will be adaptable with the ability to multitask · You will have superb IT skills and a base knowledge of hardware & software.
Personal qualities
· You will be highly organized with excellent communication skills both verbal and written attention to detail, friendly, enjoy working as part of a team)
· You will have a clear and obvious interest in IT and technology in general
· You will have a desire to succeed and be a team player
· You will be honest, reliable and a quick learner
Qualifications required
Grade 4/C in both English and Maths and a relevant IT qualification
Training to be delivered
Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 if required
Employer
Birak IT
Visit employer websiteAddress
Unit 26 Arun Road
Hampshire
Southampton
SO18 3PH
The map below displays the employer’s location, please check travel times before applying.