Apprenticeships used as key training tool to future proof the business
DX is an end-to-end mail, parcels, and logistics network operator, providing services across the UK and Ireland and employing over 3,000 employees. As one of the UK’s biggest parcel distribution companies, DX was finding that the fast-paced nature of the industry, and highly competitive job market were negatively affecting their retention.
DX wanted to use apprenticeships to nurture and retain in-house talent. They also wanted to increase their visibility as an employer that invests in their people.
Marie Fuller, Learning & Development Business Partner at DX has said "By offering apprenticeships throughout the business, we are offering more opportunities and a clear path of progression for our employees.”
During 2020, Lifetime started working in partnership with DX to train apprentices in Customer Service Level 2 and Level 3, Associate Project Management Level 4 and Team Leader Supervisor Level 3. As apprenticeships were new to the organisation, the first step for DX was upskilling managers on the benefits of apprenticeships, so they were engaged and supportive of the rollout.
To further maximise the success of the programme at the start, DX invited employees who were committed to training and their progression, to make sure they were investing in the people who would continue to be apprenticeship advocates of the future.