Customer Support and Administration apprenticeships

Tailored training designed to support your business needs. We unlock the people potential across your Customer Support and Administration teams, from entry-level to management.

Customer Support

Customer support specialists handling enquiries, complaints and providing technical support are vital in creating a positive customer experience that sets your business apart. Our role-relevant training programmes focus on the skillsets that create happier customers, developing your teams as experts in your organisation’s products or services to deliver unrivalled service.  

Administration

Whether they’re managing systems or people, administration teams are key in driving efficiencies that support a variety of business functions and day-to-day operations. We deliver hands-on training that advances essential skills in administration, tailoring our programmes to your unique business needs, and the sector you work.

Our partners

Why choose Lifetime?

Recruitment support

We’re number one for apprentice recruitment in the UK. With more than 5,000 positions filled each year, we bring in talent and deliver the training that starts to make an impact from day one.

Progressive career pathways

With our breadth of programmes, we can provide a variety of clearly defined career pathways to support the development of talent, across all roles, and levels.

Flexible delivery

We work closely with partners to design the best delivery method for their people. From a blended approach, to group-led or fully virtual, we tailor apprenticeships to meet business needs.

Fully branded

We act as a natural extension of your team, developing bespoke marketing materials that mirror your brand. It's one way we make apprenticeships fit in seamlessly with the ways you work.

Lifetime's programmes

Our apprenticeships are role-relevant, designed to attract, develop and retain future-focussed skills.

Customer Service Practitioner Level 2
Customer Service Specialist Level 3
Business Administration Level 3
IT Technical Salesperson Level 3

Why choose our apprenticeship service?

Tailored recruitment support

We recruit over 5,000 people every year into life-changing career opportunities, helping our partners to build a future-ready workforce. Working in partnership with your managers, we attract, screen and shortlist the best candidates and get them interview-ready, so your managers save time and you recruit quickly.

Strategic approach

Working end to end means starting at the beginning and understanding everything: your business, its culture, and how your people function impact and interact with all your teams. We can support individuals or whole teams and will develop an approach that aligns strategically with your HR and learning and development strategy.

Marketing and engagement

To showcase your apprenticeship opportunities, the right marketing and communications are invaluable. Together, we make sure the right message is reaching the right people, as a fundamental part of all your talent development conversations and workforce planning. With our expertise in effective apprenticeship engagement, we’ll raise your programmes’ profile while educating and encouraging potential candidates.

Online learning anytime, anywhere

Learners experience self-led delivery, tailored to working patterns and learning requirements through our cutting-edge online learning platform, Aptem. It's a system that minimises interruptions to learning, fully integrated with day-to-day roles to create a seamless e-learning journey. Supported by an expert coach, learners are guided through clear learning plans, from enrolment through to End-point Assessment.

Our partners choose us for our depth and breadth of experience. We have professional programmes designed to develop career pathways across your teams, with training that helps them become even better at what they do in business.

From developing skills in Data, to upskilling your Leadership and Management and HR and L&D functions, we empower your different teams at different levels, so your skills base only grows stronger.

Progressive pathways for Professional Services

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We're committed to unlocking the people potential in your business. Wherever you are on your apprenticeship journey, we’re here to help.

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We have a fantastic Apprenticeship Programme in place which is helping our teams to reach their potential, continue their growth and achieve a formal qualification. I am excited to see how the programme develops over the coming year.

Alice Newport, Head of Department, Learning and Development at Big Yellow