Unrivalled customer experience starts with upskilled people
As consumer behaviours shift dramatically, expectations increase and the
e-commerce boom only continues to accelerate, retailers face mounting pressure to deliver a first-rate customer experience. It’s never been more crucial either – 96% of consumers say customer service is important in their choice of loyalty to a brand.
Exceeding customer expectations begins with upskilled people. And in a rapidly transforming industry, retail apprenticeships that deliver role-relevant, ready-made training are the key to developing the customer-facing teams that will make it happen.
Having built long-standing, trusted partnerships with some of the biggest operators in UK retail, Lifetime’s retail-specific programmes attract, develop and retain the future-ready skills needed for businesses to remain at the forefront of the retail sector’s competitive and evolving marketplace.