Retail apprenticeships: Industry-essential skills for retailers

The retail landscape is evolving faster than ever, and employees with the right skills are key to adapting. We unlock key retail skills that help businesses keep up with the pace, now, and for the future.

Unrivalled customer experience starts with upskilled people

As consumer behaviours shift dramatically, expectations increase and the
e-commerce boom only continues to accelerate, retailers face mounting pressure to deliver a first-rate customer experience. It’s never been more crucial either – 96% of consumers say customer service is important in their choice of loyalty to a brand.

Exceeding customer expectations begins with upskilled people. And in a rapidly transforming industry, retail apprenticeships that deliver role-relevant, ready-made training are the key to developing the customer-facing teams that will make it happen.

Having built long-standing, trusted partnerships with some of the biggest operators in UK retail, Lifetime’s retail-specific programmes attract, develop and retain the future-ready skills needed for businesses to remain at the forefront of the retail sector’s competitive and evolving marketplace.

9+ years
training in the retail industry
retail apprenticeship achievers (since 2017)
employer partners across the retail sector

Our retail partners

  • lidl logo
  • Bandq logo

Why Lifetime's retail programmes?

Our programmes are designed to develop the skills needed to exceed the customer service expectations of tomorrow.

Excelling in customer experience

Our role-relevant apprenticeship training develops your dedicated front-line teams’ ability to interact with customers more effectively, so you’re known for your unrivalled customer service.

Supercharging ecommerce skills

As digitally-savvy customer habits and behaviours evolve, we help businesses build resilience to change. Armed with future-ready skills, businesses are equipped to stay agile in their response to the sector's emerging challenges.

Fully-branded programmes

Our Regional Coaches act as a natural extension of your team, embedding your unique company values, and creating marketing materials that reflect your brand. It's just one of the ways we make apprenticeships fit in seamlessly with the ways you work.

Consistency, on a national scale

We deliver tailored training programmes for the top retailers across the UK. We align our service with unique business goals and objectives, delivering consistent, high-quality training for teams across every site.

Lifetime's retail apprenticeships

Our apprenticeships are role-relevant and industry-recognised, designed to address and overcome skills gaps in retail.

Retailer Level 2
Retailer Team Leader Level 3
Trade Supplier Level 2
Retail Manager Level 4
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Operations Departmental Manager Level 5

Contact us for more information on these programmes.

Why use our apprenticeship service?

Expert learning coaches

With hands-on experience in retail, from working as employees on the shop floor, to managerial roles or working in head office, our learning coaches are experts in their field. Their unique industry insight is invaluable to enhancing the learning experience at every level – and shaping training that makes the most impact.

Fill your retail vacancies

We recruit over 5,000 people every year into life-changing career opportunities, helping our partners to build a future-ready workforce. Working in partnership with your managers, we attract, screen and shortlist the best candidates and get them interview-ready, so your managers save time and you recruit quickly.

Boosting careers in retail

Our apprenticeships empower businesses with the upskilled people they need to stay ahead, by developing future-focussed progression pathways for employees across the retail sector. By aligning our retail programmes to existing roles, it’s easy to show team members their potential future in retail – and the best route to get there. 

Social mobility, diversity and inclusion

Recruiting externally and improving access to retail training reaches and empowers more people in underrepresented communities, disadvantaged locations and low socio-economic groups. Retailers can drive social mobility and build a more inclusive workforce, gaining far more than increased skills and apprentice numbers. 

Read our retail case studies

For smoother, more efficient and speedier deliveries that meet modern-day customer expectations, retailers are under pressure to operate the last leg of the supply chain seamlessly.

Our Logistics apprenticeships are a vital tool in supercharging delivery operations across the final mile, equipping businesses with the future-ready skills for unmatched customer service.

Upskilling across

the final mile


The UK’s top retailers choose Lifetime to attract, develop and retain essential skills that make a true impact on business success.

Speak to our team

We’ve established a fantastic partnership; one we will continue to grow and extend. We work together to make sure our apprentices receive the best learning experience and are committed to supporting them develop.

Jo Vincent, L&D Apprenticeship Team at B&Q