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Customer Service Administration Apprentice - London

Howdens Joinery (Trade) - Wandsworth
Howdens Joinery (Trade) - Wandsworth
At a glance
  • £15000/ Annum
  • 15 months
  • Intermediate Level Apprenticeship
  • Hours between 8am to 5pm Monday to Friday.
  • 21 Dec 2021
Closing date
  • 14 Dec 2021
Howdens Joinery (Trade) - Wandsworth
Howdens are currently looking for a Customer Service Administration Apprentice to join their expanding team! Howdens is committed to developing our people, which means our Apprenticeships lead to great career opportunities and the chance to really make your mark.

At Howdens you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.

At Howdens our products are available from local stock at depots nationwide, so we can offer timely collection and deliveries to get projects started sooner. This also allows us to make changes quickly, should they arise, so work can continue without delay.

The Customer Service Administration Apprentice plays a vital role in the business to ensure that all Depot administration is processed and completed effectively, efficiently and in the timescale required to support the team and maximise sales and growth.

Key Accountabilities & Responsibilities include:

To check invoices and ensure that these are properly filed daily

Check and reconcile haulier administration e.g. dispatch notes, invoices, proof of delivery, returns

Purchase and monitor depot stationery requirements

Assist with mailing of promotional material to customers

To answer the telephone and ensure that customer queries are answered in a courteous, professional and knowledgeable manner.

Reconcile depot petty cash expenditure

Keep operational reports and information up to date

To undertake the responsibility of banking as and when necessary, following the procedures in the depot policies and procedures manual

Carry out stock reconciliation procedures e.g. inputting line checks

To liaise with the Credit Control department, responding to customer account queries, and processing customer account applications

Desired Skills

• Effective team work • Must be a self-motivated person • Ability to communicate effectively • Able to prioritise workload

Personal qualities

We are looking for smart, friendly people with excellent attention to detail and a desire to learn. You will be confident, tenacious, and hungry to succeed, with a flexible approach to working and learning in a fast paced environment.

Qualifications required

No qualifications required.

Future prospects

Ongoing training and Learning.

Training to be delivered

Alongside this job role, you also will be studying towards your:
Customer Service Practitioner Apprenticeship Standard Level 2
Functional Skills in English and Maths

Howdens are the UK's largest designer and manufacturer of fitted kitchens and joinery products, transforming thousands of homes every year.


Howdens Joinery (Trade) - Wandsworth


Units 4 & 5 Sergeants Industrial Estate

Greater London


SW18 4DJ

The map below displays the employer’s location, please check travel times before applying.