IT Network Support Engineer Apprentice - United Kingdom

You will be deployed at client sites responding to Network and IT related support incidents.

Some roles and responsibilities

● establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
● design and implement new solutions and improve resilience of the current environment
● maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
● undertake data network fault investigations in local and wide area environments using information from multiple sources
● secure network systems by establishing and enforcing policies, and defining and monitoring access
● support and administer firewall environments in line with IT security policy
● report network operational status by gathering and prioritising information and managing projects
● upgrade data network equipment to the latest stable firmware releases
● configure routing and switching equipment, hosted IP voice services and firewalls
● provide remote support to on-site engineers and end users/customers during installation
● provide remote troubleshooting and fault finding if issues occur upon initial installation
● undertake capacity management and audit of IP addressing and hosted devices within data centres
● liaise with project management teams, third-line engineers and service desk engineers on a regular basis
● speak to customers via email and phone for initial requirement capture.

Desired Skills

• Excellent written and spoken communication skills • Some knowledge of IT systems and hardware would be an advantage

Personal qualities

● Team player
● Good time management skills
● Ability to prioritise workflow

Qualifications required

Grade C/4 in both English and Maths and a related IT qualification

Future prospects

The business has a history of retaining apprentice graduates in full-time roles.

Employer

Arc IT Solutions

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Address

Thorton House

United Kingdom

Stoke On Trent

ST4 2DL

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