As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
Edmonton Leisure Centre is set to become a future GLL flagship facility, and we're looking for ambitious, people to join us in this exciting new chapter. This is a rare opportunity in the early stages of a major £5M+ redevelopment that will transform the centre and deliver incredible services to the community. As the driving force behind this transformation, you’ll join a dynamic team and be part of building an exciting programme from the ground up, creating a centre that meets the evolving needs of the community.
You will need to be the person who thrives in a busy environment and will be unfazed by the variety of the role. Our concierge role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.
What you'll do:
· Being the first point of call for customers
· Answer incoming calls to the centre
· Deal with transactions including setting up direct debits and cash handling
· Dealing with membership enquiries including selling memberships to customers
· Deliver first-class customer service
· Answer customer queries
· Setting up equipment
· Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre
Please note this centre has no parking
Centre Opening Hours (including events):
Monday – Thursday 6am to 10pm
Friday 6am – 7pm
Weekends 8am-5pm
This apprenticeship will start on the Apprentice Minimum Wage of £7.55 per hour, which equates to £15,704 per year.
Following a successful 6-month probation period, and subject to meeting all role requirements, the salary will increase. The new wage is age-dependent and will be as follows:
● Aged 18 and over: Increased to £13.85 per hour – £28,887 per year
● Under 18: Increased to £9.34 per hour – £19,427 per year
What your apprenticeship includes:
A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress
A mixture of on and off the job training, including workshops and webinars
Reviews every 12 weeks with your Line Manager and apprenticeship trainer
The chance to get Functional Skills in English and maths (if you don’t already have GCSE)
Desired Skills
Be a competent swimmer & be able to successfully complete a swim test A can-do attitude A real focus on customer service. Passion and personality Knowledge of health and safety Be a great team player Good IT, literacy, numerical and communication skills Some experience of administration Cash handling
Personal qualities
Friendly, Helpful and able to speak to people in a professional manner
Knowledge/ Experience of sports coaching
Self Motivated and able to work to deadlines
Qualifications required
No previous qualifications required.
Future prospects
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.
Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Employer
GLL- Edmonton Leisure Centre
Visit employer websiteAddress
2 The Broadway
Greater London
London
N9 0TR
The map below displays the employer’s location, please check travel times before applying.