We’re on the lookout for a Supervisor to join our team!
Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!
As Supervisor you’ll: Have a natural talent for leading and motivating others, you'll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.
* Have previous experience in a similar Supervisor or Team Leader role
* Work with wider pub management team to ensure the business runs efficiently and profitably
* Opening and closing, stocking, and cashing up
* Be a role model for customer service
* Ability to think on the spot and use your initiative
* Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away
What comes next is up to you: If you have the determination to drive your development, we’ll support you to progress into an Assistant Manager role and beyond!
What you get from us: You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:
* 30% off at all our pubs, restaurants, and hotels
* A reliable hours contract, to give you the security you deserve
* Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
* Flexible and part time hours offered to work around your family or higher education
* Exciting range of high street, online discounts and cashback offers
* Fantastic range of apprenticeship programmes to support your career
* A friendly and lively atmosphere, working alongside passionate and diverse teammates
* Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
Desired Skills
- Able to work in fast paced environments - Initiative thinking - Friendly - Great team-worker
Personal qualities
We are looking for enthusiastic, committed individuals with a desire to develop and succeed. You will be required to deliver a high standard of customer service. Able to work under pressure, you must also be able to resolve any customer complaints to achieve a satisfactory outcome. You’ll also ensure high standards of cleanliness whilst ensuring at all times that legal requirements are strictly adhered to. You must be able to work a minimum of 30 hours per week.
You must have previous experience working in a customer focused environment. Previous supervisory experience is not necessarily required, but an engaged attitude and a passion to learn and develop your career in hospitality is a must.
Qualifications required
No previous qualifications required
Future prospects
Ongoing training and development.
Training to be delivered
Marston's Academy Hospitality Supervisor Apprenticeship L3 including Functional Skills in Maths and English
Today we operate more than 1,400 pubs, bars and hotels which is our complete focus.
Our separate joint venture completed in 2020 with Carlsberg (Carlsberg Marston’s Brewing Company) gives us access to more than 60 of the country’s best loved ales and lagers which all play key parts in our ongoing success.
As a business, we strive to bring people together, creating happiness in our pubs and bars, and delivering more experience through our vast range of beers and drinks.
But it’s the passion of our 9,000 people that sets us apart from others, working together to create happy, memorable and meaningful experiences for our customers and stakeholders, every day.
Mission: There is so much more to life than ever before and we believe it’s even better when shared.
In an increasingly fragmented society, our purpose is to bring people together for positive and meaningful experiences. We do this by empowering our teams across every part of our business to…
Create more happiness through our diverse estate of 1,400 pubs, cocktail bars, restaurants and inns, which offer memorable occasions for every customer and every community.
We’ve learned a thing or two over the last 185 years and we use that collective knowledge from across our business to provide more happy, memorable and meaningful experiences for both our customers and our people, every day.
Employer
Marstons - Clock Tower Cheltenham PP
Visit employer websiteAddress
Charlton Kings
Gloucestershire
Cheltenham
GL53 8EG
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