As an Apprentice Service Hive Engineer Grade 1, you will play a critical role in providing first-line IT support to internal users and clients. You will work closely with the IT team to resolve a wide range of technical issues and support daily IT operations.
Responsibilities
Including but not limited to:
● To get acquainted with the general structure of the Company and understand the way the business functions.
● Provide 1st line “deskside” technical support to customers on a variety of devices, systems and technologies, along with supporting the “Tech Hub” facility.
● Manage the incident and request queues for EUC, sharing workload amongst the team.
● Learn to create and maintain high quality technical documentation and provide accurate customer specific reports.
● Problem solving and manage workflow
● Perform various stock check requests as advised by senior’s requests
● Meet and greet our user base. Perform scheduled appointments and tasks
● Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords.
Desired Skills
• Interest in IT: Demonstrable passion for IT, technology, and problem-solving. • Communication Skills: Ability to explain technical issues to non-technical users clearly. • Basic Technical Knowledge: Familiarity with Windows and/or macOS, Microsoft Office applications, and basic networking is a plus. • Problem-Solving Skills: Logical approach to troubleshooting and issue resolution. • Organizational Skills: Ability to manage and prioritize multiple tasks. • Willingness to Learn: Eager to develop new skills and keep up with IT trends. • Team Player: Enjoy working collaboratively within a team environment.
Personal qualities
● Be excited at the prospect of joining and helping to develop an ambitious company.
● Be a self-starter with the ability to work independently and as part of a team.
● Demonstrate a positive “can do” attitude in all situations.
● Communicate effectively at all levels and present ideas clearly.
● Create partnerships and alliances.
● Build an environment of mutual respect and trust.
● Employ a team approach; recognise the balance of collaborating, leading, and following.
● Take calculated risks; show courage and tenacity when faced with opposition.
● Plan, prioritise and focus on critical tasks.
● Remain flexible and positive during the ongoing development of the company.
● Celebrate achievements for self and others.
Qualifications required
Grade C/4 in both English and Maths (not mandatory) and a related IT qualification
Future prospects
The company has a history of employing apprentices in full-time roles upon successful completion of the apprenticeship programme.
Training to be delivered
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
With our uniquely agile business structure and our commitment to identifying ways to streamline processes through automation, we shape our services to suit your needs and deliver business-changing solutions that help reduce the ongoing cost of IT. Whether you need complete IT leadership or support to scale up during moments of crisis, we’re devoted to delivering efficient, technically excellent IT services to our customers 24/7.
Employer
Spherica - Pinfold Street Birrmingham
Visit employer websiteAddress
Pinfold Street
West Midlands
Birmingham
B2 4DG
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