The team has been set up to improve and expand the support we are able to provide for our customers that experience barriers when applying to us for arts funding.
This is an exciting opportunity to develop your skills while working to make a positive difference to people’s lives. We will be improving accessibility for people with a range of disabilities, physical and mental health conditions, and a range of other circumstances.
You will focus on providing general and specific information about the funding we offer to our customers. This will be by telephone, email and our website’s live chat feature. You might also trial and help develop other methods of communicating with our customers.
Day to day responsibilities will include;
● Providing a high quality, empathetic and tailored customer service.
● Responding to enquiries by telephone, email and our website’s live chat function.
● Undertaking research which may include gathering information about past and current enquiries, complaints, customer feedback and our processes.
● Acting as an advocate for the Arts Council, representing the Access Support team at meetings with colleagues, our applicants and other parties (e.g. training companies, other funders).
● Providing administrative support to the rest of the team.
The team will split its time between working remotely and in the Manchester office. Travel to other locations may be required but it is not expected that this would be more than once or twice a month. The cost of journeys to other sites will be paid for by us.
You will contribute to a positive working culture in the organisation by taking a proactive approach to learning, responding to change, inclusive practice, and environmental responsibility. ·
You will reflect the Nolan Principles of Public Life and the Arts Council's values with a commitment to equality, diversity, and inclusion.
This position is based on a hybrid working pattern, with a large proportion of work carried out remotely, with IT provided by Arts Council England.
This is an 18-month apprenticeship at Arts Council England - Manchester, studying for the Level 2 Customer Service Apprenticeship qualification, alongside your daily roles and responsibilities.
Please note due to Equal Opportunities and to allow all interested candidates to apply, contact to discuss your application further will be made following the vacancies closing date.
Desired Skills
• Excellent interpersonal skills • Highly organised with the ability to manage multiple tasks and prioritise workloads (alignment and planning/accountability) • Attention to detail and accuracy (accountability) • Excellent communication skills – speaking, listening and writing • Good working knowledge of Microsoft Office and the ability to learn new systems quickly • Ability to use initiative to seek improved ways of working (learning and change)
Personal qualities
● positive and proactive work attitude (accountability)
● Keen to learn and develop (learning and change)
● Confident and friendly manner (working collaboratively)
● Enthusiastic team player (working collaboratively)
● Drive and ambition for yourself and those around you
Qualifications required
Candidates do not need to have previous work experience for this role. Lived or professional experience of helping to remove barriers for others - for example D/deaf, disabled, neurodivergent, chronically ill people – would be an advantage.
Future prospects
● An insight into working for and with people with a range of access requirements
● Understanding of the Arts and Culture sector
● Working for an organisation with a genuine commitment to learning and development, in a supportive and collaborative environment
● Excellent benefits
● Comprehensive career transition training to help you secure your next role once you have completed your apprenticeship
Training to be delivered
Customer Service Practitioner Apprenticeship Level 2
Functional Skills in Maths and English
We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities.
Employer
Arts Council England - Manchester
Visit employer websiteAddress
Arts Council England - The Hive
Greater Manchester
Manchester
M1 1FN
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