IT Support Technician Apprentice - Portsmouth

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Support Apprentice your main roles and responsibilities will include:

● Becoming a valued part of the IT Support team
● Learning how to provide technical support
● Assisting in customer projects and support activities as skills allow
● Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
● Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
● Learning how to handle telephone support calls as well as incoming helpdesk emails
● Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts
● Manage the support ticket queue
● Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
● Support all Microsoft systems within the company product line and update as required
● Run daily back-ups when required

Desired Skills

• Logical and methodical approach to problem solving • You will be adaptable with the ability to multitask • You will have superb IT skills and a base knowledge of hardware & software.

Personal qualities

● You will be highly organized with excellent communication skills both verbal and written
● You will have a clear and obvious interest in IT and technology in general
● You will have a desire to succeed and be a team player
● You will be honest, reliable and a quick learner

Qualifications required

Grade 4/C in both English and Maths and a relevant IT qualification

Future prospects

Ongoing Training and development

Training to be delivered

Maths and English Functional Skills. Information communication technology Apprenticeship Level 3

Employer

Curatrix Technologies Ltd

Visit employer website

Address

Technopole Centre

Hampshire

Portsmouth

PO2 8FA

The map below displays the employer’s location, please check travel times before applying.