As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
Our Concierge respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects.
While learning with GLL your role will:
-Be the first point of call for customers
-Answer incoming calls to the centre
-Deal with transactions including setting up direct debits and cash handling
-Handle membership enquiries, including selling memberships to customers
-Deliver first-class customer service
-Answer customer queries
-Set up equipment.
-Be a key support to your team daily, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre
- Attend and participate in all apprenticeship workshops, meetings and reviews
- Ensure all training and qualification deadlines are met in agreement with your tutor and manger
GLL has a great range of benefits for its employees:
● A Values driven organisation with learning & development to support career development
● Discounted gym membership for you and your partner
● Discounts across thousands of retailers (GLL Extras)
● 25% off Red Letter Days & Buy A Gift
● 20% off GLL spa experience treatments and associated products.
● Ride to work scheme
● Free eye tests and discounted glasses
● Good Pension schemes
● Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria
● Health assurance
● We are an inclusive employer. We seek and welcome diversity in our teams.
At GLL, you will be working towards a Customer Service Practitioner Apprenticeship L2 Qualification over the course of 15 months.
Desired Skills
A can-do attitude A real focus on customer service. Passion and personality Knowledge of health and safety Be a great team player Good IT, literacy, numerical and communication skills Some experience of administration Cash handling
Personal qualities
Friendly, Helpful and able to speak to people in a professional manner
Self Motivated and able to work to deadlines
Qualifications required
Missed out on getting your Maths and English GCSE’s? Don’t worry- you can still apply but you may need to complete Functional Skills Level 2 before you finish the apprenticeship. Our Learning Coaches can support you with this so don’t let this put you off!
Future prospects
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.
Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
As a staff owned business, we ensure all our people are paid fairly and in 2023 were awarded with Investors in People Gold status, whilst offering a range of meaningful careers and training for everyone in our local communities.
Employer
GLL - Edmonton Leisure Centre
Visit employer websiteAddress
2 The Broadway
Greater London
Enfield
N9 0TR
The map below displays the employer’s location, please check travel times before applying.