As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierge respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is always at the highest level.
What you’ll do:
-Be the first point of call for customers
-Answer incoming calls to the centre
-Deal with transactions including setting up direct debits and cash handling
-Handle membership enquiries, including selling memberships to customers
-Deliver first-class customer service
-Answer customer queries
-Set up equipment.
-Be a key support to your team daily, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre
What your apprenticeship includes:
-A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress
-A mixture of on and off the job training, including workshops and webinars
-Reviews every 12 weeks with your Line Manager and apprenticeship trainer
-The chance to get Functional Skills in English and maths (if you don’t already have GCSE)
Centre Opening Hours (including events):
Monday to Friday 06:30-22:00
Weekends 08:00-18:00
Early shifts start 30 minutes prior to building opening; Late shifts finish 30 minutes after building closes
Hourly Rates
Under 18 - £9.34
Over 18 - £13.85
Desired Skills
A can-do attitude A real focus on customer service. Passion and personality Knowledge of health and safety Be a great team player Good IT, literacy, numerical and communication skills Some experience of administration Cash handling
Personal qualities
Friendly, Helpful and able to speak to people in a professional manner
Self Motivated and able to work to deadlines
Qualifications required
No previous qualifications required.
Future prospects
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.
Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Employer
GLL - Wavelengths Leisure Centre
Visit employer websiteAddress
Giffin St
Greater London
London
SE8 4RJ
The map below displays the employer’s location, please check travel times before applying.