People Administrator (Learning & Development) Apprentice - London

The role is integral in supporting our ‘More than a Job Value’ ensuring that our staff teams are suitably qualified and have access to continuous personal development (CPD) to help us to deliver to our customers and communities
o Engaging with internal and external People to provide an excellent level of customer service
o Proactive in supporting and valuing our GLL People
o Communicates effectively with people, signposting them to the right activities and services to meet their needs
o Responding quickly and effectively to all queries and works hard to resolve issues professionally and effectively
o Is aware of and interested in targets and business performance
o Contributes to the internal L&D processes ensuring their effectiveness and accuracy
o Carrying out administrative tasks on our Learning Management System (LMS) including course and qualification information, e-learning facilitation and making bookings
o Carries out administrative tasks as requested to support the Learning & Development Team
o Works with the Learning & Development Manager on producing business focussed report information as needed for the business
o Helping organise courses and booking venues
o Financial tasks such as raising purchase orders and invoices
o Monitors relevant mailboxes, answering queries and escalating complex queries
o Any other duties as required by the Learning & Development Team

The wage for this position is £226.50 per week. Upon successful completion of probation at 6 months your wage will rise up to £415.50 per week (dependant on age)



What your apprenticeship includes:
-A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress
-A mixture of on and off the job training, including workshops and webinars
-Reviews every 12 weeks with your Line Manager and apprenticeship Trainer
-The chance to get Functional Skills in English and maths (if you don’t already have GCSE)

With GLL you will be working towards a level 3 Business Administration apprenticeship over the course of 12-18 months

Desired Skills

Attention to detail/organisational skills Excellent IT and administration skills Ability to manage own workload and achieve deadlines Previous administration experience would be preferred but not essential

Personal qualities

Good interpersonal skills
A confidential and professional approach as well as the ability to display integrity
Willingness to learn
Able to work independent

Qualifications required

GCSE in Maths & English an advantage but not essential

Future prospects

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Learning and Development Level 5

Training to be delivered

Business Administrator Apprenticeship L3 including Functional Skills in Maths and English

Employer

GLL - Middlegate House - Head Office Site

Address

The Royal Arsenal

Greater London

London

SE18 6SX

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