The enrolment services apprentice’s primary responsibility is to support the Digital Enrolment team to achieve their contribution towards the overall business apprenticeship starts, supporting generation of business reporting, transition of learners from the enrolment team to enrolment coaches and where required, conduct apprenticeship enrolments in-line with business and Partnership requirements.
The successful candidate will enrol on to a Business Administration Level 3 apprenticeship, over the duration of 18 months, alongside your daily roles and responsiblities, which will be delivered by one of Lifetime Training’s expert coaches, who’ll be on-hand to support and nurture the candidate as their start their business career.
What will you be doing?
● Daily reporting on Digital Enrolment monthly performance
● Management of diary invitations for learner's enrolment appointments
● Confirmation calls to learners and managers to check attendance
● Assigning overbooked learners to Enrolment officers
● Keeping Sign up tracker up to date for all overbooking slots
● Reporting and surfacing detail to key stakeholders within Enrolment Services department on overbooking performance
● Monitoring and management of volume of overbooking spaces per day
● Answering incoming queries via email and telephone
● Booking appointments into Enrolment Officer diaries
● Guiding our learners through different stages of our enrolment process to provide the best possible learner experience
● Where required, contribute to the overall business starts budget by completing enrolment appointments.
● Build and maintain trusted relationships with prospective learners and clients
● Build and maintain trusted relationships with internal stakeholders
What else is involved?
● Improving conversion of completed appointments, engaging with learners and managers giving appropriate guidance ahead of their appointment.
● Understanding the full enrolment process from opportunity generation to enrolment
● Supporting administration tasks across Enrolment Services, including enrolment support, campaign management and Apprentice recruitment
● Identifying improvements in overbooking process to support overall conversion.
How will you measure your success?
● Ensuring all emails are responded to and actioned within 48 hours
● Adherence to processes specific to sector/client/region
● Meeting monthly appointment booking KPIs
● Ensuring all reports are accurate and sent in a timely manner
Giving back to you -
● 25 days holiday rising with service and your birthday off
● Holiday purchase scheme for those life changing trips and moments
● Long service reward and recognition
● Enhanced pension
● Flexible working within our core hours
● Enhanced sick pay
● Enhance Maternity/Shared Paternal and Adoption packages leave
Plus many more!
Desired Skills
- Computer literacy with experience of Microsoft Office - Accuracy and ability to follow instructions
Personal qualities
- High attention to detail
- The ability to work within a team environment to achieve team/department objectives
- Confident and professional telephone manner
Qualifications required
No qualifications required!
Future prospects
Ongoing training and development.
Training to be delivered
Business Administrator Apprenticeship L3 including Functional Skills in Maths and English
Our vision for the future is driven by a simple belief: everyone should have the chance to learn the skills that transform their lives and help them reach their full potential. This is the world as we see it, and it's the one we'll never stop working towards.
Employer
Lifetime Training Group Apprentice - Bristol - Head Office Site
Visit employer websiteAddress
Clifton Heights
Bristol
Bristol
BS8 1EJ
The map below displays the employer’s location, please check travel times before applying.