You will need to be a people person, who enjoys the front of house approach.
The job role includes: -
● Meet and greet customers, answering calls and dealing with customer enquiries.
● To advise customers on all aspects of swimming tuition (full training will be given)
● To assist all customers who have queries, complaints or requiring information in a polite, friendly and helpful manager.
● dealing with bookings, cash handling, banking and reconciliation in accordance with Company procedures.
● Frequent use of Microsoft Word, Excel and Outlook
● Daily use of Course Pro online booking software
● To ensure the effective supervision of customers in the use of the facilities, ensuring their safety and wellbeing at all times
● To be responsible for the premises security and opening and closing of the building in accordance with company procedures.
● To administer First Aid where suitably qualified to do so, in accordance with company procedures.
● To undertake poolside duties ensuring the safety of the public and colleagues at all times, including monitoring of pool tests and plant room (full training will be given)
● Ensure the adherence to all regulations and legislation relating to working with children.
● Working in the water while gaining knowledge and your level one and two swim teacher certificate
● Supporting teachers with lessons – ensuring safety and lessons are delivered in a fun manner
Desired Skills
Use of Microsoft Windows package - Word, Excel, Outlook
Personal qualities
- Friendly
- Team player
- Ability to work with children
- Ability to adapt to calm and challenging situations
Qualifications required
Lifeguard Qualification is highly beneficial but not necessary.
Future prospects
Progression within the company
Training to be delivered
Leisure Duty Manager Apprenticeship L3 including Functional Skills in Maths and English
Employer
First Strokes - Ipswich
Visit employer websiteAddress
Hadleigh Road
Suffolk
Ipswich
IP8 3AS
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