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Service Desk Apprentice - Greenwich

GLL - Middlegate House - Head Office Site
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GLL - Middlegate House - Head Office Site
At a glance
  • £30159.51/ Annum
  • 15 months
  • Intermediate Level Apprenticeship
  • 40 hours per week on a shift pattern basis, including weekend working. Exact shifts to be confirmed.
  • 13 Aug 2025
Closing date
  • 5 Aug 2025
GLL - Middlegate House - Head Office Site
GLL - Middlegate House - Head Office Site
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We are seeking a talented 1st Line Service Desk Agent to join our support service desk. In this role, you will be responsible for providing 1st line support to our teams across the UK with all internal software applications.

While learning with GLL your role will include:
● Providing excellent customer service for colleagues across the business
● Triaging and managing incoming enquiries and supporting resolving as required
● Handling support calls and tickets logged by the business
● Maintaining accurate records and adhering to GLLs policy and procedures
● Working with a team that is integral in supporting the business on a daily basis

GLL has a great range of benefits for its employees:
● A Values driven organisation with learning & development to support career development
● Discounted gym membership for you and your partner
● Discounts across thousands of retailers (GLL Extras)
● 25% off Red Letter Days & Buy A Gift
● 20% off GLL spa experience treatments and associated products.
● Ride to work scheme
● Free eye tests and discounted glasses
● Good Pension schemes
● Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria
● Health assurance
● We are an inclusive employer. We seek and welcome diversity in our teams.

At GLL, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship Qualification over the course of 15 months.

Desired Skills

● Have the confidence and ability to engage with customers in a friendly and professional manner ● Be able to work independently and be able to recognise problems that need to be escalated

Personal qualities

● Excellent customer service and communication skills
● A proactive approach to problem-solving and prioritisation
● Experience in a service desk or support role (desirable)
● A team player with a keen eye for detail
● Interest /experience working with applications at a basic level
Experience of working with internal customers

Qualifications required

Missed out on getting your Maths and English GCSE’s? Don’t worry- you can still apply but you may need to complete Functional Skills Level 2 before you finish the apprenticeship. Our Learning Coaches can support you with this so don’t let this put you off!

Future prospects

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidate to move to Level 3 apprenticeships either in customer service or digital

Training to be delivered

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK’s largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island.

As a staff owned business, we ensure all our people are paid fairly and in 2023 were awarded with Investors in People Gold status, whilst offering a range of meaningful careers and training for everyone in our local communities.

Employer

GLL - Middlegate House - Head Office Site

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Address

Middlegate House

Greater London

Greenwich

SE18 6SX

The map below displays the employer’s location, please check travel times before applying.

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Closing Date