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IT Support Apprentice - Rochdale

Creative Networks
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Creative Networks
At a glance
  • £284/ Week
  • 15 months
  • Advanced Level Apprenticeship
  • Monday to Friday (08:30 - 17:00)
  • 11 Jul 2025
Closing date
  • 3 Jul 2025
Creative Networks
Creative Networks
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You will be part of our busy service desk taking support calls from customers and raising incidents. You will work with colleagues to ensure the ticket in completed in line with the customer SLA. Incidents vary in nature but cover technologies such as Cloud, Networking and Hardware.

Roles and responsibilities will include:

● Provide 1st Line IT Support.
● Monitor Network & Server Infrastructure.
● Taking phone calls on the Service Desk, handling Service portal tickets and emails.
● Provide remote and on-site IT Support where required.
● Respond to system failures in a timely manner.
● Create and maintain procedures for new and existing processes.
● Troubleshooting customer technical faults and driving fault resolution
● Client service management and relationship building.

Desired Skills

• Must hold a full UK drivers license • A good understanding of Microsoft Windows operating systems • Experience with various brands of routers and networking equipment • Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP • Excellent communication skills, verbal and written, including a confident and polite manner when talking to customers • Good organisational and troubleshooting skills, including time management, and the ability to multi-task and prioritise your own workload

Personal qualities

● Highly disciplined and a self-starter
● Goal orientated with a high level of enthusiasm
● You will have fantastic communication skills to be able to reach the decision maker and quickly grasp ideas and concepts
● Thrive in a high-pressure environment, meeting daily, weekly and monthly targets
● Be resilient, dedicated and confident enough to call business customers and build relationships
● Adapt to using a range of tools and technologies
● Be able to take on board feedback and coaching, in order to develop your skills

Qualifications required

Grade 4/C Maths and English and a relevant IT qualification.

Future prospects

Potential for a full-time role upon successful completion of the apprenticeship

Training to be delivered

Maths and English Functional Skills. Information communication technology Apprenticeship Level 3

Creative Networks was established in 2005 by the current Managing Director after having worked in the industry for many years. It became apparent that the way forward for businesses was to offer Managed Services, with the focus of making businesses more efficient. Creative Networks has embraced changes in the IT sector for over 15 years and continues to do so today.
Shortly after inception, we were met with steady growth working closely in the Automotive, Professional Services and Manufacturing sectors.

Employer

Creative Networks

Visit employer website

Address

Moss Bridge Rd

Greater Manchester

Rochdale

OL16 5EA

The map below displays the employer’s location, please check travel times before applying.

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Closing Date