Programme Administrator Apprentice - Hybrid Working - Bristol

Responsible for the smooth and effective day to day running of Lifetime’s Academy programmes, ensuring all clients and learners receive an outstanding experience. You will be the key point of contact for all learners, building trusted relationships with programme delegates, Coaches and clients.

What will you be doing?
● Managing course bookings and provide course delegates with all relevant pre- and post-course materials.
● Maintaining accurate learners’ records on the CRM system
● Liaising with clients, learners, facilitators and Coaches regarding event details, ensuring the accurate capture of information on databases
● Managing event logistics and ensure end-to-end process delivers a quality experience to the client
● Organising all resources, venues and financial administration in relation to the programme

● Proactively manage programme issues, working collaboratively to resolve them or escalating when needed
● Working with the operational teams to ensure the programme is supported at site level and all available products are understood and utilised where appropriate
● Responsible for ensuring the client’s needs are always met through the operational team’s delivery of tailored high-quality training and excellent customer service
● Supporting programme performance by identifying opportunities to improve efficiency, client retention and value

● Ensuring the retention of all client contracts and compliance to service level agreements
● Maintaining excellent relationships and service to ensure all clients’ needs are met through effective partnership management
● Managing and developing client, stakeholder and partner relationships including key stakeholders in each operational/divisional area of the business
● Ensuring accurate and timely internal reporting with analysis to improve contract performance
● Maximising commercial and other income to increase profitability

Giving back to you -
● 25 days holiday rising with service and your birthday off
● Holiday purchase scheme for those life changing trips and moments
● Long service reward and recognition
● Enhanced pension
● Flexible working within our core hours
● Enhanced sick pay
● Enhance Maternity/Shared Paternal and Adoption packages leave

As a Programme Administrator Apprentice at Lifetime Training, you will be working towards the Business Administrator Level 3 apprenticeship, alongside your daily roles and responsibilities.

As a group, we're committed to broadening the equity, diversity, and inclusion of our workforce and creating a sense of belonging for all. In this way we will better represent those who learn with us and our partners to greater understand and fulfil their needs.

By listening to our emerging diverse workforce, we will agree future goals and priorities as a community. This in turn will help secure a sustainable future for the Group, benefiting not just us but also our partners and those who learn with us.

Desired Skills

· Strong experience of administration roles, where excellent organisation skills were required · Excellent knowledge of Microsoft Windows, Word, Excel, PowerPoint and Outlook · Able to manage competing priorities and deliver work within agreed deadlines

Personal qualities

· Experience of developing and maintaining strong relationships is desirable
· Able to communicate effectively and appropriately with a wide range of stakeholders, adapting style as needed to suit the audience
· An eagerness and willingness to learn

Qualifications required

No qualifications required!

Future prospects

Ongoing training and development.

Training to be delivered

Business Administrator Apprenticeship Level 3
Functional Skills in Maths and English

Employer

Lifetime Training Group Apprentice - Bristol - Head Office Site

Address

Clifton Heights

Bristol

Bristol

BS8 1EJ

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